What are the responsibilities and job description for the Billing Analyst position at Cloud5 Communications?
ROLE SUMMARY:
The Billing Analyst is an important role in ensuring accurate and timely billing processes, implementing billing procedures as well as identifying opportunities for optimization and efficiency improvements. This position sits within the Accounting and Finance team at Cloud5 during a period of growth and offers excellent professional development opportunities.
PRIMARY RESPONSIBILITIES INCLUDE, but are not limited to:
Create and distribute customer invoices for monthly recurring revenue, parts & dispatch and installation.
Review and analyze customer billing data to ensure accuracy and completeness, including pricing, terms and customer data.
Compile month end reports in Excel
Update new customer additions & terminations.
Monitor billing systems and processes to identify and resolve discrepancies or errors.
Conduct regular audits of billing records and financial transactions to identify revenue leakage or fraud.
Collaborate with cross-functional teams to address billing-related issues and implement solutions.
Propose and implement process improvements and automation initiatives to optimize billing operations.
Utilize analytical tools and techniques to analyze billing data and trends, and reporting support inclusive of revenue, aging and margin analysis.
Assist with compiling data for the annual audit.
Support, when needed, Accounts Receivable collections, in explaining billing related issues and contacting B2B customers via email and phone to collect on past due invoices.
Other tasks to include entering vendor invoices for purchase orders; assisting with W9 and COI forms for Subcontractors for Insurance Audits.
Perform special projects and ad-hoc reporting as needed.
REQUIRED EDUCATION AND EXPERIENCE:
2 years experience in billing, revenue assurance, accounts receivable or financial accounting roles.
Excellent proficiency in Microsoft Excel and ERP systems e.g. NetSuite, SAP etc.
Must have attention to detail and a high level of accuracy.
Effective organizational skills.
Effective written communication skills.
Exceptional customer service skills with our customers and internal departments.
Manage miscellaneous projects while maintaining general work flow responsibilities.
Strong work ethic and motivation to succeed.
Ability to remain flexible to accommodate priority changes.
Wiling to ask questions and suggest alternative courses of action.
Team player.
Takes ownership of assignments and takes pride in their work.
DESCRIPTION OF WORK ENVIRONMENT:
Generally works in an office environment on a hybrid basis. May occasionally be required to perform job duties outside of the typical office setting. Typical hours are 8:30am 5:30 pm ET; overtime is required as needed
