Call Center Collection Agent (HOA)

Are you ready to embrace a new opportunity and make a meaningful impact? Were hiring motivated individuals to join our incentive-based HOA team! No prior experience in Collections is necessaryAny call center experience is a great start, and we are willing to train the right candidate who wants to succeed!

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, Employee and Family Discounts, growth opportunities, and more!

Call Center Collection Agent (HOA)

$15/Hour Monthly Incentives/Bonus! (Average Monthly Bonus $200 -$1,000!)

Monday - Friday (3 days will be an 8 am-5 pm shift, 2 days will be a 10 am-7 pm shift)

• Every other Saturday (If you work on Saturday your day off will be during the week).
• Sundays: Always off

Location: Summer Bay Orlando by Exploria Resorts: 127 Town Center Blvd. Clermont, Fl 34714

• Subject to change based on business needs

Responsibilities and Duties:

• Responsible for collecting money due from the owners to the HOA
• Make telephone calls using manual and auto-dial methods.
• Maintain a complete debt collection portfolio using the support framework designed. i.e., learning the policy and procedure for accessing letters, sources of needed information, and scheduling requirements to achieving a successful recovery.
• Develop technical knowledge to add, change and delete information in the file screens, memorize action codes, property use forms for department networking, and skip tracing methods.
• Master the collection system to appropriately and effectively work the debts assigned.
• Understand FDCPA, FCRA, RESPA, and other internal systems, processes, departments, and products.

Qualifications and Skills:

• High School Diploma
• Call Center experience preferred.
• Basic computer skills are required, intermediate preferred.

Physical Demands:

• Ability to sit for an entire shift.
• Constant computer and phone usage

Required Competencies:

• Bilingual in Spanish and English
• Good communication skills with other staff and colleagues
• Perform various projects requested by supervisors/managers.
• Ability to follow instructions.
• Detail-oriented
• Phone etiquette
• Be able to work independently.
• Enthusiastic, energetic, and self-motivated.

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