Overnight Security Supervisor

Are you motivated by the desire to ensure the safety and security of others while providing exceptional customer service? If so, Exploria Resorts has the perfect job opportunity for you to join our security team as a Security Supervisor. This impactful role offers the chance to showcase your leadership qualities in championing our companys safety protocols and standards. Explore the satisfaction that comes from leading a team dedicated to providing a safe, secure environment for our guests and associates.

What does Exploria Resorts have to offer? Serving the vacation ownership and hospitality industry for over 25 years, Exploria Resorts offers full-time employees competitive benefits including Health insurance with HSA and FSA options, Dental Insurance, Vision Insurance, Life/AD&D insurance, Short Long- Term Disability coverage, 401(k), PTO, Paid Holidays, Employee Referral Program, room rate discounts, growth opportunities, and more!

Overnight Security Supervisor

Full Time

$19.50/ Hour

10:00 PM - 6:30 AM (Weekends and Holidays Required)

Summer Bay Orlando by Exploria Resorts

Job Summary:

The Security Supervisor is a highly visible, perpetually patrolling employee who is expected to seek out opportunities to improve the guest experience and resolve challenges in an effective and timely manner. The Security Supervisor will report to the Security Manager. This position is responsible for leading the officer team that patrols Summer Bay Resort property for the purpose of prevention, protection, early detection, or assistance of other community services or agencies. The supervisor is expected to work alongside the officers to model best practices and behaviors. The supervisor is expected to set an example of excellence each day for his team of officers to follow.

Responsibilities and Duties:
Checking equipment (ex: uniforms, vehicles, radios, emergency medical, firefighting equipment, key, flashlights, etc,
Ensuring the team of officers is in proper uniform and meets the company appearance expectations outlined in the Employee Policy Manual.
The supervisor is expected to hold Security team members accountable for the contents of the Employee Policy Manual in its applicable entirety.
Patrol of resort property for the purpose of prevention, protection, early detection, or assistance of other community services or agencies, monitoring and responding to radio communications, assisting guests as needed, recording the tour reports using the mobile device, addressing any suspicious activity immediately and responding to incidents promptly, utilize the de-escalation practice to help resolve disputes, and follow directions provided by Resort Management.
Maintaining a working knowledge of all equipment assigned to positions
Proper preparation and submission of all Incident Reports according to standard operation procedures public by the company, including proper form use, timeliness, and proper documentation format
Receiving, storage and properly logging of evidence
Investigation assignments as necessary and assigned by Management
Checking, patrolling, and touring, and securing the properties during shift
Answering fire, gas or other alarms as needed or requested on property
Manning the Guard House. This includes monitoring radios, answering phones, directing callers to the proper extension, providing accurate driving directions, managing the access of guests, visitors, vendors, and employees, challenging pedestrian traffic to ensure proper clearance, key control, record keeping for the shift activities, and notifying when emergency agencies arrive and depart the resort.
Assuring all company policies and safety regulations are reported as observed
Responsible for special projects or assignments for various areas as assigned by Resort Management.
Obtaining or utilizing First Aid and related training for use within the position and for utilization, when necessary, in the field according to company guidelines
Attending periodic scheduled refresher training
Marinating a safe and clean work area for guests and employees
Assuring compliance with all company policies as outlined for all employees
Other primary duties as needed or required by business demands
All other duties assigned by management

Qualifications and Skills:
A State of Florida class D security license is required.
Valid Driver's license required.
Maintaining proficiency and knowledge of the Florida Criminal Code and Florida Criminal procedures
Must assist with minor maintenance problems as needed or available.
Must assist with delivery of housekeeping items overnight when that department is closed.
May be required to handle special projects as assigned
Other secondary functions as necessary for the operation of the department and the company
Physical Demands:
Frequent walking/standing.