IT Help Desk Technician

Help Desk Technician

Salary: $60,000 - $75,000 a year

Job Type: Full-Time (Immediate Opening)

Full Job Description:

IMMEDIATE OPENINGS for Level 2 IT technicians. We have serviced the business community for almost 40 years, conveniently located in East Longmeadow, MA and our continued growth provides opportunity for experienced IT professionals seeking a great work environment and place to grow. Our growing team of IT professionals are focused on providing secure technology solutions to our clients. If you are a self-motivated Technology professional who is looking for a long-term gig and are not afraid to roll up your sleeves to make things happen; then you may be the next member of our team. In this fast-paced world of IT, you will be presented with opportunities to think creatively and strategically to solve technology challenges for our clients while working with a variety of desktop, server and network hardware and software. In short, if you love tech, the challenges our industry provides and a position where you can grow; then you do not want to miss this opportunity.

Required:

• Solid customer service skills, both over the phone and in person
• Positive attitude and approach to technical issues and challenges, as well as client interactions
• Desire to learn new skills and pursue a career path.
• Proficiency with all Windows operating systems
• Windows and Outlook user profile management
• Experience with Microsoft 365 administration
• An understanding of workstation hardware - ability to swap out internal components such as system memory, hard drives, video cards, etc.
• Business application support, including MS Office, Adobe Acrobat, QuickBooks, etc.
• Printer, Scanners - setup, installation, and management
• Proficiency in handling virus and malware removal
• Experience with basic networking concepts and equipment such as routers, switches, and wireless access points
• Familiarity with cloud services such as Microsoft Azure, Google Workspace, and Dropbox-style file sync and sharing systems, etc.
• Experience troubleshooting mobile devices (Android and iOS phones and tablets)
• Excellent attention to detail and strong documentation skills
• Experience configuring MFA – Authenticator, Duo, USB Keys, etc.
• Understanding of networking principles
• Solid understanding of security best practices

Additional Preferred Skills:

• Relevant industry certifications (Microsoft, A , Net , Sec , CCNA, etc)
• Experience with Microsoft cloud products: Microsoft Entra, Exchange Online, SharePoint, Intune, Azure Cloud Services
• Proficiency with Windows server operating systems
• Ability to successfully troubleshoot complex server and workstation performance issues
• Understanding of server and networking hardware and connectivity.
• Experience with legacy server technologies such as: Active Directory, Exchange, RDS and published apps, file and print services
• Experience with both local and off-site backup methods and technologies

Other Requirements:

• Reliable car for transportation (we reimburse for mileage for onsite visits)
• Ability to climb a ladder to install/troubleshoot WiFi APs in drop ceilings
• Ability to perform the physical requirements of the position: typing, assembly, lifting equipment, etc.
• Business Hours: 8 AM – 5PM
• Ability to sit for extended periods of time at a monitor

Job benefits include:

• IRA with company match
• Healthcare including dental, vision, and short-term disability
• Performance bonuses
• Paid vacation
• Full-time, regular schedule
• Work Location: In person, East Longmeadow, MA 01028

Job Type: Full-time

Pay: $60,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to Relocate:

• East Longmeadow, MA 01028: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $75,000