Business Manager Process Coordinator

Business Onboarding

• Work with clients and third-party vendor, Jack Henry Onboarding Team, to familiarize new businesses with Business Manager procedures and online Business Manager resources

• Set up and maintain accurate business and customer data, insurance limits, and funding rules for each business prior to initial funding and provide ongoing adjustments as needed with oversight of Program Director, lender, or credit lead
• Set up of new business accounts with the oversight of the Program Director, lender, or credit lead

Daily Operations

• Understand and process multiple types of transactions in a fast-paced environment

• Ensure operations completes daily uploads of all invoices and credit memos to Business Manager

• Obtain appropriate sign-off on all invoice purchases in accordance with FI policies

• Respond to or escalate to appropriate loan officer or Program Director any funding flags or evidence of other unusual business or customer activity to resolve and/or take action in accordance with FI guidelines

• Oversee the processing of client lock box payments and monitor lock box compliance closely

– OR –

• Make appropriate entries to business accounts and FI accounts for daily processing activity

• Ensure the Business Manager system and FI accounting system are in balance daily

Monthly Operations

• Remind business to access the Business Manager Business Center to resolve any unapplied payments/credits

• Perform Close Month Task in Business Manager Funding Center

• Make accounting entries for Variable Service Charges (if applicable)

• Support the Program Director or loan officer in a review of each business’s reserve balance and the effect of possible repurchase activity

• Repurchase delinquent invoices in accordance with Business Manager Agreement

• Perform a reserve analysis with oversight from Program Director or lender.

• Assist Program Director or loan officer in accessing the Business Manager Credit Center to perform a Monthly Business Review task

• Generate and deliver monthly management reports to management and staff

• Perform ongoing account verifications or review third-party vendor Account Verification Services results and work with Program Director or lender to resolve any issues

Customer Care

• Provide quality customer service, including responding to customer inquiries, troubleshooting, and resolving issues in a timely manner

• Exercise discretion and strong interpersonal skills

• Act as trusted resource for internal customers

Third-party Support

• Work with businesses to resolve any questions and provide assistance as needed

• Work with third-party vendor, Jack Henry Support Service’s, to answer questions about system capabilities and resolve any system anomalies

• Drive change to improve efficiency and quality that ultimately reduces operating costs through feedback and feature requests to third-party Jack Henry Support Services

• Maintain regular contact with third-party vendor, Jack Henry Account Manager, to sustain and improve operational efficiency

• Perform other related duties as assigned

• High School education or GED
• Strong interpersonal communication and phone etiquette
• Excellent written and verbal communication skills
• Dependable and able to work within specific time constraints
• Proficient computer skills (Microsoft Word and Excel), including accuracy
• Ability to work independently, multi-task, prioritize and follow instruction/meet deadlines in a timely manner
• Attention to detail, accuracy and follow-through
• Spanish-speaking preferred, but not required
• Lending/banking experience preferred, but not required

• Complete Business Manager Operations Basic trainings seminar sponsored by Jack Henry Education
• Become familiar with all new features by attending new releases virtual sessions, reviewing recorded sessions, or review release notes as posted in Business Manager

• Must be able to sit, walk or stand for extended periods
• Must be able to travel to branch locations
• Must be able to travel within town for business related matters (other bank locations)
• General Office Environment