Field Service Manager - New Holland Construction

CNH Industrial is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH Industrial’s 37,000 employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands: Case IH, STEYR, New Holland Agriculture, CASE, and New Holland Construction.

New Holland Construction is currently in search of a Field Service Manager, located in Pennsylvania, Wisconsin, Illinois, or Kansas.

Responsibilities

Take responsibility for the fast resolution of technical issues, and when required, help Part Support teams to minimize machine downtime

Work closely with the Product PTS (Product Technical Specialist) to speed up the resolution of technical issues

Conduct plant machine build quality inspections and operational checks as needed

Serve as an active part of the quick reaction team gathering and reporting facts on unit operation complaints

Manage and Report on Dealer Service Support KPI’s assisting with improvement methods and procedures when needed

Dealer Quality Reporting (DAR/PDI completion and submission rates)

Measure dealer Technician and Service Management Training certification alignment to set standards and industry

Field Campaigns: communicate to the dealers, tracking & driving timely completion

Assess dealer technical capabilities, identify gaps, and develop a plan that ensures the continuous improvement of these capabilities

Advise New Holland CE dealers on technical support processes. Ensure accurate use of CNH Support systems (eTIM, THD, Dealer Portal Resources)

Use Customer Experience Portal to measure customer satisfaction

Manage the utilization of ASIP or another approved machine inspection process

Field warranty process management

• Support dealers with warranty processing issues
• Responsible to ensure dealer compliance with company warranty policies through warranty health checks as requested by leadership
• Submit Service Contact Notes to assist CNH warranty administration teams with repair justification of claim processes completed by dealers
• Be the first line responsible for Policy goodwill decisions in line with CNH DOA guidelines
• Where required, be responsible for approval/rejection management of non-part request Break-Down Assistance requests
• Travel for this position will be up to 25%
  
  
  

Qualifications

• An Associates's Degree in a relevant field
• A minimum of 4 years of relevant experience
• In lieu of an Associate's Degree, we will accept High School Diploma/GED and at least 10 years of relevant experience.
  
  
  

Company Benefits

CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!

The annual salary for this role is $70,500 - $103,400 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.)

EEO

US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here . CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here.

If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com.

Read about our company’s commitment to pay transparency by clicking this link: pay transparency notice .

Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.