DEPOSIT OPERATIONS MANAGER

Description

Position Summary:

At Coastal States Bank (CSB), we are Local. And Proud Of It.  We are committed to the relationships we build, have a proven track record of success and share a passion for serving our clients and communities.

We are looking for an experienced full-time Deposit Operations Manager to lead our team in the Lowcountry of South Carolina.  This position works Mondays through Fridays in a professional branch setting.  This is not a remote position. Out of town applications will not be considered. Salary is commensurate with experience.

The purpose of this position is to oversee all deposit functions (i.e., wires, check processing, deposit services, ACH, government reporting, fraud monitoring and loss mitigation, debit card services, legal processing and research, policy and procedure maintenance and publications, etc.). The Deposit Operations Manager will participate or lead various projects and participate in bank wide user groups to represent operations department on training or system needs. Proactively participates in Bank efficiency and automation initiatives and provide operations information and expertise with a sense of urgency in support of deployment and improvement of process and/or products.  Builds and fosters a team of leaders capable of assuming increased responsibilities to support the bank during future growth and succession planning.   
 

Essential Functions: 

1. Monitors work and resolves team issues as required. Answering inquiries and queries from internal stakeholders.
2. Resolves complex or non-routine issues or inquiries as needed.
3. Maintains relationships with business units; may use knowledge of issues to contribute to business development efforts.
4. Leads, mentors, and develops effective teams through communication and performance management. Generates enthusiasm for the bank and creates an environment in which employees are focused on high-quality client service.
5. Monitors work queues and prioritizes work to ensure tasks are completed timely and accurately within the defined Service Level Agreement (SLA).
6. Advocates for change and innovation across the enterprise and identifies and leads the implementation of enhanced products/services/solutions as well as processes to improve quality and efficiency without compromising service levels.
7. Assists senior management with developing effective systems to ensure risks are identified, measured, monitored, and controlled and compliance requirements are adhered to and followed.
8. Provides technical and professional assistance, support and troubleshooting for issues related to the bank’s core to include payment processing, item processing, exception processing, and reconciliation and settlement activities.
9. Manage all aspects of debit card services, including issuance, maintenance, chargebacks, and customer support.  Collaborating with various stakeholders to enhance the security and functionality of debit card services offered.
10. Analyzes debit card usage and trends to implement enhancements to meet customer needs and promote security.
11. Ensures compliance with FDICIA, audit, and payment network requirements (SWIFT, Visa, Nacha, etc.)
12. Implement and maintain robust fraud detection and prevention strategies across all deposit products and services.  Overseeing the investigation of fraudulent transactions and coordinating with law enforcement and compliance departments as necessary.
13. Conducts regular assessments of the banks fraud monitoring systems to identify areas for improvement and identify any trending fraud patterns to help prevent future losses.
14. Ensures all deposit and payment-related agreements, fee schedules, disclosures, and other client-facing forms are current and compliant with the appropriate regulations and rules.
15. Coordinates with Bank vendors when needed to resolve issues and assists with third party vendor management responsibilities.
16. Understands and complies with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties.  This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious client and/or account activity.
17. Demonstrates high degree of professionalism in communication, attitude and teamwork with internal and external clients.
18. Demonstrates high degree of quality work, attendance and appearance.
19. Apply expertise and judgement in providing quality, and complex client service and support to internal stakeholders daily, including phone interaction, problem resolution, and reconciliations.
20. Investigates reconciliation breaks across internal systems.
21. Serve as the primary point of contact for internal stakeholders and executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs.
22. Complete all mandatory training sessions as required by management.
23. Comply with bank procedures and follow regulatory, operational and security guidelines.
24. Contribute to the bank team effort by working on special projects and reports, performing other job-related duties, at the discretion of the Supervisor.

Qualifications

Required Qualifications:

• 10 years banking deposit operations experience required with strong knowledge of core deposit system experience (product development, product setup, product change) digital and online banking products, payment systems (ACH, card, check, wire), lockbox services, operations risk management and regulatory requirements
• Technologically inclined with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), core banking systems and related products, awareness of digital trends, and bank industry technology  
• Advanced to expert knowledge of applicable financial services regulatory and compliance obligations, rules and regulations, industry standards and practices
• Advanced communication, presentation and writing skills for internal and external audiences
• 5 years leadership experience required

Desired Qualifications:

• Project management and organizational skills; ability to create momentum, foster organizational change, and work with members of senior management   
• Advanced to expert systems and application knowledge specific to financial services -- preferably the Fiserv suite of core operating systems and applications   
• Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency   
• Experience with Merger & Acquisition activities   
• AAP certification preferred, but not required   
• Adaptability   
• Communication   
• Decision Making   
• Initiative & Innovative   
• Professionalism   
• Results Orientated   
• Strong Ethics

Education:
•    Associate or bachelor’s degree in related field is required.

Training:
Responsible for the timely completion of all required compliance training such has BSA, Information Security, and other job specific training as assigned.

Work Environment/Physical Demands:
Professional office environment. While performing the duties of this position, the team member is regularly required to operate standard office equipment.  The team member is frequently required to communicate and perceive.   The position is primarily stationary and not substantially exposed to adverse environmental conditions and requires sedentary work such as exerting up to 10 pounds of force 5% of the time and a negligible amount of force approximately 95% of the time.