What are the responsibilities and job description for the Digital Experience Consultant position at Cobalt Credit Union?
Digital Experience Consultant
Cobalt Credit Union - Headquarters
7148 Towne Center Parkway
Papillion, NE 68046
The typical schedule is Monday through Friday 8:00 a.m. to 5:00 p.m. Additional hours may be required depending upon business need. Saturdays may be required.
Our Digital Experience Consultant is responsible for providing an innovative approach to combining a digitally focused member experience and acquisition. This position will provide solutions to satisfy member's and potential member's financial needs by interacting via virtual channels. This position will cross-sell credit union retail and business products and services as well as service existing account relationships. Individuals in this role will be on camera and must be professional, welcoming and responsible on camera and all other venues.
Education and/or Experience Requirements
- High school diploma or equivalent required.
- Associate or bachelor’s degree in business or related field preferred.
- Minimum 1 year in a financial institution and customer service experience required
- Maintain good working relationships with internal partners by exhibiting exemplary interpersonal skills, adopting a constructive, solutions-focused approach.
- Demonstrated ability to learn new systems and applications, as well as the ability to understand, adapt and adjust responsibilities/workflows because of system upgrades.
- Proficiency with Microsoft 365 products and applications, including the ability to effectively prepare or review documents, procedures, and reports.
Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty-four locations. Cobalt Credit Union was established in 1946 to serve the military and we now offer our services to all community members within the counties that we serve. As a not-for-profit company, our mission is to be our members' trusted financial partner providing tailored solutions to support them throughout their life events. As an organization we believe in developing our employees through ongoing training and individualized coaching. We are a family-oriented culture who cares about our employees and we pride ourselves on offering our employees growth opportunities within the organization.
Equal Opportunity Employer/Vet/Disabled
Education and/or Experience Requirements
- Bachelor’s degree in business, finance, or related field. May be substituted with extensive financial industry management experience.
- Combination of 5 years’ experience in the financial industry, project management, and/or sales experience required.
- Previous management experience preferred.
- Strong leadership, planning, communication, and organizational skills needed with ability to communicate with all levels of credit union and the public.
- Problem solving and research skills required.
- Bilingual candidates preferred.
Cobalt Credit Union, based in Papillion, Nebraska, employs over 260 team members throughout our twenty-five locations. Cobalt Credit Union was established in 1946 to serve the military and we now offer our services to all community members within the counties that we serve. As a not-for-profit company, our mission is to be our members' trusted financial partner providing tailored solutions to support them throughout their life events. As an organization we believe in developing our employees through ongoing training and individualized coaching. We are a family-oriented culture who cares about our employees, and we pride ourselves on offering our employees growth opportunities within the organization.
Equal Opportunity Employer/Vet/Disabled
Job Type: Full-time
Pay: $15.54 - $21.37 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Physical Setting:
- Office
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Financial industry: 1 year (Preferred)
Work Location: In person
Salary : $16 - $21
