What are the responsibilities and job description for the IT Field Technician III position at Coca-Cola Consolidated?
Requisition ID: 216465
Posting Locations: LaVergne; Nashville
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We offer great rewards , competitive pay , career advancement and growth opportunities .
Full Time Teammates are also eligible for:
Job Overview
The Field Tech III would assist Coke Consolidated facilities with new hardware and software installs where needed and this position will include working with 3rd Party Vendors. Assist in the implementation of network upgrades during down time which usually occur on nights or weekends. This person will need to work independently on projects, from conception to completion, as well as in a team environment and be able to work at times under pressure with a high level of professionalism and confidentiality. The candidate needs to have strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in diverse settings.
Duties & Responsibilities
Office environment
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
Posting Locations: LaVergne; Nashville
Click here to view a Day in the Life of our Teammates!
Our Secret Ingredient is our Teammates.
We offer great rewards , competitive pay , career advancement and growth opportunities .
Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance – Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
Job Overview
The Field Tech III would assist Coke Consolidated facilities with new hardware and software installs where needed and this position will include working with 3rd Party Vendors. Assist in the implementation of network upgrades during down time which usually occur on nights or weekends. This person will need to work independently on projects, from conception to completion, as well as in a team environment and be able to work at times under pressure with a high level of professionalism and confidentiality. The candidate needs to have strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in diverse settings.
Duties & Responsibilities
- Provide timely and reliable technical support for a wide range of software/hardware including Microsoft, Apple, Lexmark, Lenovo, HP, Wi Fi, cellular devices, Kronos, network and A/V systems.
- Coordinate with NetOps on any network upgrades and scheduled power outages.
- Work on special projects as requested and provide support for other areas of the business as time allows.
- Participate in an On Call schedule- 24/7.
- Install, relocate, configure, troubleshoot, maintain, and support desktops, laptops, virtual machines, mobile phones (Android and iPhone), VOIP products peripheral equipment, and software, including operating system refresh, and hardware upgrades.
- Establish and maintain trusting relationships and exhibit a high level of confidentiality in all matters.
- Establishes and maintains partnerships with constituents both inside and outside the Company to effectively carry out responsibilities.
- Identifies, researches, and resolves technical problems in an efficient and proactive manner coordinating support from other teams and third-party vendors as appropriate.
- Support other Coke Consolidated Facilities (Distribution, EQS and RCT Fleet Centers).
- Support equipment (Delivery Handheld devices, Zebra Printers, IPAD’s, etc.
- Troubleshoot issues remotely for outlying locations.
- The position will require travel overnight for that could span multiple days.
- Must be able to travel to other areas of the company to support other Field Support Specialist’s on projects etc.
- Strong knowledge of Microsoft productivity tools (Word, Excell, PowerPoint and Teams).
- Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment.
- Bachelor’s degree
- Knowledge acquired through 3 to 5 years of related work experience
- Valid driver's license required
- Bachelor's Degree in Computer Science, or equivalent combination of education and experience
- 4 years of IT and/or experience including supporting Apple and PC hardware and software
- Working knowledge with Microsoft, Apple/MAC, Desktop/Laptops, basic networking, A/V equipment, and mobile devices
Office environment
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
