Customer Support Specialist Job Description

CodeHS is looking for a Customer Support Specialist to help support users of the CodeHS site. You will be responsible for interacting with leads and customers via email and chat, and managing support conversations.

You will get a chance to work closely with educators and schools to facilitate teaching coding to students all over the world. This is a great role for recent graduates looking to break into edtech and build technical skills. 

Responsibilities

• Handle support inquiries from users and customers of CodeHS

• Respond and manage chat from teachers who use CodeHS

• Work with teachers and administrators and users of CodeHS

• Have a deep understanding of the CodeHS product

• Manage a customer satisfaction score

• Learn the CodeHS curriculum and develop programming skills

• Periodically video call with customers

• Communicate customer needs and pain points to the rest of the CodeHS team

• Help manage external knowledge base and resources

Requirements

• Passionate about improving access to quality education

• Strong written and verbal communication skills

• Extremely organized and detail oriented

• Interest in personally learning more about coding, prior experience a plus 

• Teaching experience or working in the educational system a plus

• Prior support, edtech, or technical experience a plus

You're a great fit for this position if you are passionate about improving education, being a great communicator, going the extra mile to solve problems creatively, and working on the forefront to use technology to improve education. 

This is an in office position, which would require 5 days a week in the CodeHS Chicago office at 747 N LaSalle in River North.

Company Values

 Encourage Teaching and Learning

CodeHS is about providing excellent teaching and learning opportunities in computer science for students all over the world. We value creating fun, accessible and creative learning experiences for teachers, for students, and for team members at CodeHS. We believe that education--and specifically coding--within the formal K-12 system, the higher-education system, and beyond has the power to allow everyone to unlock their full potential.

 Create a Direct Positive Impact

At CodeHS we value creating a direct positive social impact with our work. We work directly with students, teachers, schools and districts to implement computer science classes. Through building great curriculum, tools and resources to allow high schools to teach computer science, we can create a direct educational benefit to students to help explore the limitless world of computing. We believe that expanding access to computer science education will empower students to take an active role in creating the future.

 Make It Fun and Creative

Bringing fun and creativity to every aspect of our work is a main focus for us at CodeHS. It starts with a fun, friendly and accessible curriculum, that allows students the opportunity to build creatively and engage in thoughtful problem solving. We also focus on developing a creative and fun environment to work in, and think that this allows us to bring novel approaches to challenging problems. Computing is about logic--but it’s also about creativity--and we hope to share that excitement with teachers and students through CodeHS.

Our Operating Practices

Get the job done

We figure out the real problem to be solved and take ownership over seeing it to completion. We help move things across the finish line.

Bring context and big picture awareness

We consider the projects we work on in their context and see how our projects impact the team, company, and the customer.

Adaptable

We adapt to changing needs across customers and the team, and make good plans but know that they can change as we get new information.

Growth Mindset

We're always looking to learn and improve, and we share that mindset with teachers and students. We’re working to improve individually and as a team.

Team player

We help out our teammates and we’re team players. We make decisions with a team first approach and strive to act in the best interest of the company as a whole.

Constructive and solution oriented

When approached with problems and roadblocks, we're constructive and solution oriented. We think through problems and tradeoffs, proactively finding solutions.

Good vibes

We bring positive energy whether in person or virtually to help contribute to making a positive work environment for everyone.

Follow through

We make sure to do what we say we are going to do for team members and for customers. We're proactive, dependable and reliable in the work that we do.

CodeHS is an equal opportunity employer. CodeHS maintains a drug-free workplace.