What are the responsibilities and job description for the Guest service coordinator position at Colonial Williamsburg?
Ensure high quality and consistency of guest service as per Hotel’s standards
Communicate with guests before, during and after their stay, using a variety of operating systems
Keep accurate records of guest information and requests
Ensure inventory management is consistently monitored
Follow proper procedural policies and procedures
Ensure cleanliness of work areas, by following health and safety policies
Provide assistance to front desk and guest service attendants
Accommodate general and unique requests
Diffuse conflict or tense situations with guests and team members
Perform all other reasonable duties as needed
Required and Preferred Education and Experience :
Required : High school graduate
Preferred : College experience with Hospitality exposure
Qualifications :
Excellent oral and written communication skills, comfortable with public contact, and strong organizational skills.
Ability to work with co-workers and the public with tact and courtesy; work well under pressure; react quickly to changing priorities
Strong skills in handling guests' complaints, must be able to maintain confidentiality
Prior public contact experience
Proficiency with computers (Internet, email, spreadsheets, etc.); Word and PowerPoint skills helpful
Ability to work independently; demonstrated dependability, punctuality, and efficiency
Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Last updated : 2024-07-01
