PATIENT FINANCIAL SERVICES REPRESENTATIVE

Description

JOB SUMMARY:   This position is responsible for multiple billing tasks that assists in maintaining an efficient revenue cycle flow.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

1. Review accounts with credits for patients with an appointment the next business day.  Alert patient account, as necessary.
2. Review accounts with balances for patients with an appointment the next business day.  Alert patient account, as necessary.
3. Complete weekly transfers.
4. Reviews and processes daily refunds.
5. Accurately enters required data into PFS Tracking Spreadsheet.
6. Maintains bad debt process.
7. Prints and mails budget letters, maintains budget plans tracking.
8. Participates in weekly group special projects.
9. Participates in answering patient phone call rotation.
   1. Explains charges and/or balances.
   2. Obtains and processes patient payments.
   3. Sends patient requested information.
   4. Collects DMV payments and emails appropriate physician.
10. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  To meet the business needs of the company duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

EDUCATION AND EXPERIENCE:

1. High school diploma or equivalent and 1 to 2 years’ experience required.

KNOWLEDGE, Skills, and Abilities:

1. Proficient in Microsoft Office applications
2. Knowledge basic accounting principles
3. Strong attention to detail with a dedication to accuracy
4. Excellent verbal and written communication skills
5. Excellent customer service skills
6. Familiarity with accounts receivable functions
7. Ability to work independently and as part of a team.
8. Knowledge of NextGen preferred.

WORKING CONDITIONS AND PHYSICAL EFFORT:

• Full-time position with a work schedule of Monday through Friday 8:00am to 5:00pm.
• Position operates in a professional office environment requiring minimal physical activity. 
• Building meets required ADA standards and we will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of the job.

• Physical demands include but are not limited to:

• The ability to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear.
• The ability to frequently sit and reach with hands and arms.
• The ability to occasionally lift and/or move up to 25 pounds.

• Must be able to utilize office equipment such as desktop/laptop computers, copiers, printers, scanners, telephones, and calculators.