What are the responsibilities and job description for the Divisional Manager of Programs: Employment/Student Services position at Columbia Industries?
Are you a passionate leader eager to make a lasting impact in employment and student services? We’re looking for a dynamic individual to oversee, mentor, and grow a dedicated team while ensuring program integrity, financial accountability, and compliance with CARF accreditation.
This role offers the opportunity to expand services, develop strategic partnerships, and drive meaningful change for individuals with barriers to employment. If you thrive in a mission-driven environment, enjoy building relationships, and are committed to excellence in service, we invite you to apply and be part of something truly impactful!
SUMMARY:
Under the direction of the Chief Operating Officer, COO the Divisional Manager of Programs and Employment/Student Services will oversee all program operations and financial responsibilities of CI Employment Services (CIES), Student Services, and Empowerment Place.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Provides supervision, management, mentoring, training, and evaluation of Employment & Student Services and Empowerment Place personnel.
- Responsible for developing departmental Budgets, Profit and Loss accountability, and the billing procurement for the business unit.
- Responsible for the integrity and ethics of all client programs.
- Responsible for maintaining CARF accreditation.
- Ensure that appropriate leadership understands the programs/contract demands.
- Actively seek opportunities to grow existing programs, departments, opportunities for persons with barriers, partnering businesses, and clients served.
- Responsible for government interface, school district interface, client training and development, client placement services, and assisting in other key areas working with other leadership team members.
- Actively participate in State industry associations (Community Employment Alliance) and in regional groups working to advance related mission endeavors as appropriate.
- Develop, with the assistance of the Director of Advancement and Philanthropy Officer, grants that will assist with the funding of the departments.
- Review and process billing. Provide the Accounting Department with timely billings, purchasing, and payroll data. Review and process staff time sheets.
- Manage conflict resolution for staff and/or clients.
- Prepare monthly department reports.
- Maintain positive relations with other CRP’s, our business partners, funding sources, parents, families, guardians, and care providers.
- Prepare and give staff performance appraisals.
- Prepare and maintain files for CARF, DVR, and County Human Services audits. Work with the CFO in providing information to auditors for the program portion of audits.
- Provide a productive and safe work environment by ensuring departments are following all safety standards.
- Construct and perform customer service surveys and take corrective action when necessary to ensure everyone in the department is giving excellent service to our clients.
- Communicate effectively with other Columbia Industries staff and clientele.
- Observe and comply with participant client and agency confidentiality policies. observe and comply with agency safety programs and procedures.
- Be able to step into the role of Employment Specialist and perform essential functions of the position whenever necessary.
- Assist in preparing documents for all department-related audits.
- Create and maintain process efficiencies.
- Maintain database and have awareness of software programs and improvement needs.
- Maintain or enhance established relationships and create new relationships in the community.
- In partnership with the Director of Advancement, ensure marketing and PR activities are regularly occurring to enhance community awareness of the program.
SUPERVISORY RESPONSIBILITIES:
Will supervise all CIES Employment Specialists and the Empowerment Place lead.
Salary : $28 - $32
