You haven't searched anything yet.
JOB TITLE (lA): Office Assistant I-II
GENERAL SUMMARY OF DUTIES: Responsible for working with CMP providers and staff to support the clinical environment in a manner that promotes quality and efficient operations. Duties will be performed following CMP policies, procedures, protocols and workflow under the supervision of the manager of the assigned department. Employees will be assigned periodically to work evening or Saturday hours and to provide support in other departments when required. At least one evening per week and two Saturdays a month. Bilingual abilities preferred.
SUPERVISION RECEIVED: Reports to the dual Manager and Supervisor (if applicable) in the assigned department.
SUPERVISION EXERCISED: None.
RESPONSIBILITIES:
Office Reception
1. Greet patients in a welcoming, polite, prompt, and helpful manner.
2. Provide information, answer questions, direct and instruct patients within the guidelines of CMP policies and procedures.
Administration
1. Work queues – Monitor and Reconcile for Pediatric Department
2. Prescription and test results pick-up
3. Medical Record Requests: Refer patient request to Clinical Operation
4. Stock printers, copiers and credit card machines with paper for the next day or as needed
5. Maintain waiting room order:
Phone Reception and Management
1. Master basic functions of Avaya phone system.
2. Answer phones in a pleasant, prompt, polite, and helpful manner utilizing guidelines
3. Patient outreach scheduling as assigned for MCO and operate phones
4. Ability to multitask and handle a steady volume of phone calls, using proper guidelines to schedule
5. Sending messages to providers and refill requests
6. Using best judgement to schedule appropriate appointment type
Appointments
Medical Records
1. Required to handle various medical records/pediatric forms including sports form, school health inventories, medication forms, FMLA, etc..
Patient Portal
Phreesia
1.Process credit card payments as needed
Must demonstrate time management and ability to master the above and be ready for further responsibility in order to be promoted to OA II. Potential to occur within 3 to 6 months.
GENERAL DUTIES:
1. Maintain waiting room, front desk work area and phone room in a clean, neat and organized manner with appropriate supplies available
2. Ensure compliance with OSHA regulations regarding biohazard material and waste disposal
3. Support quality programs including Patient Centered Medical Home (PCMH), Medicare Meaningful Use (MU) initiatives, ACO quality criteria and any other Quality or insurance programs adopted by CMP
4. Perform other duties as assigned by Department Manager/Supervisor
EDUCATION: High school diploma or equivalent; prefer advanced training in Technical or Vocational school
EXPERIENCE: Minimum 1 year experience with patient registration and insurance verification;
2 years of experience preferred
KNOWLEDGE & SKILLS:
1. The employee is primarily seated while performing the duties of the position. Occasional walking or standing is required.
2. The hands are regularly used to write, type, key and handle or feel small controls and objects. The employee must frequently talk and hear. Weights of up to 25 pounds are occasionally lifted.
3. The physical demands described here are representative of those that must be met by the employee to perform the essential duties and responsibilities of the position successfully.
4. Requirements may be modified to accommodate individuals with disabilities.
Full Time
Ambulatory Healthcare Services
$50k-66k (estimate)
08/30/2023
07/20/2024
cmpractice.com
COLUMBIA, MD
50 - 100
Private
RICHARD BACHARACH
$5M - $10M
Ambulatory Healthcare Services
The following is the career advancement route for Office Assistant I-II (Columbia, Md) positions, which can be used as a reference in future career path planning. As an Office Assistant I-II (Columbia, Md), it can be promoted into senior positions as an Office Services Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Office Assistant I-II (Columbia, Md). You can explore the career advancement for an Office Assistant I-II (Columbia, Md) below and select your interested title to get hiring information.