5 Front Desk Supervisor Jobs in West Springfield, MA
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COMFORT INN & SUITES is Hiring a Front Desk Supervisor Near West Springfield, MA
FRONT DESK SUPERVISOR
PRIMARY RESPONSIBILTIES:
- Manage and monitor activities of all front desk associates staff making sure the team adheres the standard of excellence
- Schedule front desk staff according to labor standards and forecasted occupancy
- Conduct employee training and development
- Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, customer requests, etc.
- Inform all front desk staff of daily activities, group arrivals, and special events
- Track employee performance
- Coordinate with Housekeeping Manager to improve guest services and ensure guest expectations are met
- Maintain and carry out (when necessary) procedures for financial transactions, guest security, and emergency protocols
- Report to General Manager
Experience
- Customer Service experience required
- Hospitality experience required
- Supervisor/leadership experience preferred
- Proficiency in Choice Advantage and Choice Central systems preferred
- Experience and knowledge of handling financial transactions
- Knowledge of hotel industry
Work Remotely
- No
Job Type: Full-time
Pay: From $38,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Education:
- Associate (Preferred)
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: One location
Job Summary
Full Time
Accommodations
$39k-60k (estimate)
01/27/2023
02/24/2023
choicehotels.com
HAMMOND, LA
1,000 - 3,000
1939
Public
RAY PATEL
$500M - $1B
Accommodations
Related Companies
About Comfort Inn & Suites
Choice Hotels is franchises hotels worldwide under the Ascend, Cambria, Comfort, Clarion, EconoLodge. MainStay, Quality, Rodeway Inn and other brands.
The job skills required for Front Desk Supervisor include Guest Service, Customer Service, Housekeeping, Leadership, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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The Front Desk Supervisor will provide customer service excellence at all times, by creating a personable and memorable experience for guests while maintaining the functionality and safety of the hotel.
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They are responsible for all hotel services, such as guest relations, front desk, housekeeping, maintenance, revenue management, expense management, team building, and employee development.
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Provides technical support to front desk and housekeeping staff when needed.
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Prepare monthly reports and budget for front office department.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Provides effective sales effort at Front Desk to maximize room revenue.
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Maintains safe working conditions within department and Hotel.
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Utilize computer competencies to learn the property management systems effectively, become a property expert on the system.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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