What are the responsibilities and job description for the Utility Clerk position at Commercial Bank & Trust Co?
Role and Responsibilities:
- Trained in various Customer Service departments and the Call Center to fill-in for absent employees or to assist during peak periods.
- Performs the duties of paying and receiving teller: cashes checks; accepts deposits and loan payments and safety deposit rent; sells Official Checks; completes CTRs as needed; takes check orders; and performs Visa/Master Card cash advances for customers.
- Performs the duties of Customer Service representatives: opens new accounts, monitors check orders, and cross-sells all accounts offered by the bank, assist customers with IRAs and IRA questions and with account inquiries, comply with CIP requirements, and orders ATM cards.
- Backs up the Switchboard Operator and Call Center employees.
- Adapts to flexible scheduling.
- Has prompt and regular attendance.
- Completes training as needed.
- Has helpful attitude with co-workers and customers.
- Strives to improve the efficiency in his/her work area through cost savings.
- Performs other duties assigned by supervisor.
- Adheres to IT Program including IT Security Policy and completes required IT training.
Qualifications and Education Requirements
- High school diploma or equivalent
Preferred Skills:
- Excellent verbal and written communication skills
- Tact and public relations expertise
- Proficient with Microsoft Office, Vertex, calculator, and PC
- Ability to adapt to flexible work schedule
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