Police Communications Operator

THE POSITION

Become a key part of communications for public safety in Pennsylvania! As a Police Communications Operator with the Pennsylvania State Police, you will play a vital role in assisting the community. Your responsibilities will include answering calls, collecting important information, and coordinating responses with troopers. Apply today and support the Pennsylvania State Police as they provide honest and faithful police service to all who may be in danger or distress. Y ou will be at the heart of public safety, ensuring that every call is handled efficiently and effectively.

DESCRIPTION OF WORK

As a Police Communications Operator (PCO) for the Pennsylvania State Police, you will help us serve all people in Pennsylvania as you:

• Receive calls from the general public and county 911 operators regarding emergency and non-emergency police issues.
• Question callers to gather details, determine response requirements, and assign relative priorities of incidents.
• Dispatch and relay incident information to responding Troopers.
• Contact municipal police, fire, ambulance, towing, PennDOT, or other services, to provide incident details and request assistance and response.
• Utilize CLEAN, JNET and PFAD to access, research, and maintain records.
• Establish and maintain incident information in electronic record management systems.
• Communicate with Troopers and other PCOs regarding active incidents or concerns.
  
  

Interested in learning more? Additional details regarding this position can be found in the position description .

Work Schedule and Additional Information:

• Full-time employment, 40 hours per week
• Work hours involve rotating shifts, including weekends and holidays.
• Telework: This position does not offer telework.
• Salary:In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
  
  

Required Experience, Training & Eligibility

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience using two-way radio, multi-line telephone, or computer aided dispatch systems; or
• Two years of experience using computer systems for entering, updating, and retrieving information; or
• Completion of 60 college credits; or
• An equivalent combination of experience and training.
  
  

Special Requirements:

• You must possess a clear, firm voice and no major speech, hearing, or visual impairments that would interfere with understanding verbal communication, being understood, or using electronic communications equipment and visual display equipment.
• You must obtain an active Public Safety Telecommunicator certification issued by the Association of Public Safety Communications Officials within the probationary period and maintain the same for the duration of employment in this job.
• You must obtain active Commonwealth Law Enforcement Assistance Network (CLEAN) and Pennsylvania Justice Network (JNET) certifications issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
  
  

Additional Requirement:

• You must be able to perform essential job functions.
  
  

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.
• This job title has been identified as performing critical duties. Prior to placement in this job title, the selected candidate regardless of their current job, must submit a report of medications for screening by the state police medical officer.
  
  

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
  
  

Veterans:

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov .
  
  

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).
  
  

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.