Collector / Management Trainee

Job Summary: This is a training position for future management and collection activities for the Bank. This position reports to the Vice President, Director of Lending. The incumbent will comply with the Bank Secrecy Act (BSA), the Office of Foreign Assets Control (OFAC), the USA PATRIOT ACT (CIP), Customer Due Diligence (CDD), including reporting suspicious activities to the BSA Department as well as other banking and company regulations and rules.

Responsibilities, Duties & Accountabilities:

• Participates in a structured on-the-job and mentored training program covering all aspects of our collections department, loan department and business operations, including sales, customer service, management and administrative functions;

• Shadows and assists experienced managers in multiple departments to learn best practices and gain practical and internal insights into effective leadership and decision-making;

• Participates and supervises the collection process to ensure proper research, contact of delinquent customers and effective and efficient use of resources; make outside calls and meet with customers to resolve problems and assist in bringing loans current. This will require discretion and independent judgement when working with customers to bring loans current. This includes past due Commercial Loans as well as Mortgage and Installment loans past due >15 days. In addition, responsible for repossessing collateral, as necessary. Oversees ongoing communications by the department for overdrawn deposit account customers.

• Reviews the delinquent loan status for the bank; ensures timely and updated reporting for leadership;

• Directs repossession or foreclosure of delinquent accounts determined to be non-resolvable, ensuring that all proper documentation is accounted for and all data are properly entered; providing routine reports and updates to leadership and the delinquency committee;

• Oversees repossessed collateral and foreclosed properties for proper management i.e.: regular inspections, as well as tax and insurance payments;

• Prepares reports pertaining to loan delinquency for the Board of Directors;

• Participates in the development of collection policies and procedures for foreclosure, credit for payment of delinquent accounts, and other default procedures;

• Applies appropriate use of external resources and routinely utilizes cost-saving methods;

• Collaborates with team members to support successful collections practices and processes;

• Collaborates with cross-functional teams on projects and initiatives aimed at driving business growth and improving customer satisfaction;

• Contributes to the Loan Department, attending established meetings, working with others to accomplish bank goals by monitoring self-performance and following approved action plans;

• Develop an in-depth understanding of the bank’s products, services and industry trends to effectively communicate with customers and provide tailored solutions, and training departmental employees to do the same;

• As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities and represent the bank at external events;

• Other duties as assigned.

Required Qualifications:

• Bachelors’ Degree in Business Administration, Management, Finance or related field. College courses combined with relevant banking management experience will be considered.

• Preferred experience in collections; Demonstrated understanding of Bank Card system and delinquency.

• Demonstrated proficient computer skills, preferably working with Microsoft Office products, office systems and programs, and the ability to successfully navigate and maintain current knowledge and skills working with technology.

• Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and meeting deadlines in a fast-paced environment.

• Demonstrated adaptability and willingness to learn: In an ever-changing and evolving world of banking in our community, this position requires an eagerness to adapt to those changes and the initiative to learn outside of daily parameters.

• The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.

• Attention to Detail: Ability to achieve thoroughness and accuracy when accomplishing a task.

• Demonstrated ability to Problem Solve: The incumbent must be able to use a variety of resources and strategies to find resolutions to challenges.

• Demonstrated ability to maintain confidentiality and use discretion in working with private, sensitive and other highly confidential information.

• Demonstrated experience to tactfully and professionally address concerns and complaints, and ability to adjust quickly to different work situations, while maintaining composure under pressure.

• Demonstrated ability to work independently and within a team-setting, maintaining professional and effective work relationships with management and team mates

Community Bank supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on a basis of race, gender, color, religion, national origin, age, sexual orientation, disability, veteran status or other classification protected by law.
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