What are the responsibilities and job description for the Coffee Shop Barista position at Community Bible Church?
JOB SUMMARY
The Barista is responsible for crafting high-quality beverages and delivering exceptional customer service in a fast-paced, customer-focused environment. They prepare coffee, tea, and specialty drinks to exacting standards, maintain a clean and welcoming workspace, and assist with inventory and stocking. This role requires strong communication skills, a positive attitude, and a passion for coffee and providing great service. The ideal candidate thrives in creating memorable experiences for customers and contributes to a warm, inviting atmosphere.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Prepare and serve a variety of coffee and tea beverages to customer specifications, including espresso drinks, teas, and specialty drinks. Operate equipment, grinders, and espresso machines.
- Follow recipes and presentation standards to ensure consistency and quality in all beverages.
- Greet customers warmly and take their orders accurately.
- Provide recommendations and answer questions about the menu, including information on ingredients and preparation methods.
- Address customer complaints and concerns promptly and courteously, ensuring a positive experience.
- Maintain a clean and organized work environment, including the coffee bar, seating areas, and restrooms.
- Clean and sanitize equipment, utensils, and work surfaces regularly.
- Restock supplies, ingredients, and packaging materials as needed.
- Assist with training new team members as needed.
- Participate in team meetings and contribute to a supportive and cooperative team culture.
- Monitor inventory levels of coffee beans, milk, syrups, and other supplies.
- Notify management of low stock levels and assist with receiving and storing deliveries.
- Ensure proper rotation of stock to maintain freshness.
- Other duties as assigned.
COMPETENCIES
- Possess excellent customer service and communication skills.
- Ability to maintain professional relationships.
- Strong knowledge of coffee techniques and espresso machine operation.
- Strong attention to detail and commitment to quality.
- Ability to prioritize work, meet deadlines, work independently, multitask, and produce results in a high-stress environment.
- Strong attention to detail and commitment to quality.
- Basic math skills and proficiency with point-of-sale (POS) systems.
- Comply with standard departmental procedures.
- Highest level of personal integrity with an uncompromised commitment to the maintenance of the confidentiality and privacy of all personal and church matters, data, and information.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position (40 hours). Days and hours of work are anytime from Sunday, 5:00 a.m. – 5:00 p.m., Monday – Saturday, 6:00 a.m. – 9:00 p.m., Fridays Closed. Weekend work is required.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee may be regularly required to do the following:
- Must have good or corrected vision as well as effective peripheral vision, depth perception and ability to adjust focus.
- Must have good manual dexterity, be able to handle hot beverages, and use repetitive hand and arm motions.
- Must be able to stand and or walk for long periods of time frequently.
- Must be able to move about inside and outside the building to perform various tasks.
- Must be able to frequently lift 50 pounds and/or push/pull objects up to 100 pounds.
- Frequently reaching, stooping, kneeling, and crouching.
- Must be physically able to climb ladders, bend and crawl in awkward spaces.
- Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent required.
- Previous Barista experience or in a similar customer service role is preferred.
WORK ENVIRONMENT
Duties are performed in a retail coffee shop environment where the work and general environment may be fast-paced and hectic at times. Therefore, it is essential that the employee can effectively handle the normal anxieties associated with the job and manage multiple projects/orders in a service-oriented environment. Environmental noise levels are minimal.
OTHER DUTIES
Must exemplify CBC core values of Honor, Hospitality, Hustle, High Capacity and Humility- CBC Member, genuine desire to serve God and the Church
- Must live life beyond reproach 1 Timothy 3