Reporting to the Regional Operations Director, the Practice Supervisor is responsible for the supervision and coordination of day-to-day clinic operations; monitors the activities of all direct patient care office operations components to ensure clinical objectives are met. The Practice Supervisor provides expertise and leads by example to ensure all patients receive high quality, safe and efficient care at clinic(s) depending on site complexity. Coordinates with clinic and department heads to ensure optimal operational processes and adherence to Nova Health policies and procedures. Supports and adheres to the Nova Health Code of Ethics, Business Standards, and Shared Values. Essential Functions and Responsibilities: Leadership Provide a consistent, visible, and accessible leadership presence at their site; establish positive working environment. Oversee and direct the day-to-day functions of the clinic(s) staff and its programs and activities to ensure compliance, efficiency, and patient satisfaction. Address issues escalated by providers, employees and patients; seek out appropriate leaders or partners to problem solve and process improve. Function as back up, as needed, for office functions. Acquire and maintain working knowledge of all EHR platforms used within their site (example: PVM, ECW). Demonstrate and further the Nova Health’s Mission, Vision, and Values in behaviors, practices, and decisions and inspires others to do the same; champion and assist with implementation of Nova initiatives in their site. Financial Management Assist Area Manager in operational and financial performance of the clinic(s). Site Operations Schedule clinic team members in line with staffing models; review volumes and call outs to ensure proper staffing levels. Provide patient care at the level of certification/license. Ensure department compliance with federal, state, and other facility/department specific accrediting and certifying bodies, as applicable. This may include: OSHA, CLIA, safety and risk management guidelines, personnel policies and procedures. Promote safety and security within the clinic(s). Understand and abide by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management, safeguarding protected health information (PHI). Assure clinic maintenance and appearance. Maintain adequate clinic supplies. In consultation with Medical Staff Services, communicate issues from providers and identify ways to support provider duty execution. May substitute in (based on skillset and licensure/certification), if the needs of the clinic require assistance.Site Leader Development Identify developmental opportunities and ways to grow employees within Nova Health. People Management Make recommendations for staff training and development; assist in training. Manage initial and ongoing process and policy training for clinic staff, including the coordination of safety meetings. Perform disciplinary actions and counseling. With input from Area Manager, perform performance reviews. In partnership with the Area Manager, conduct job interviews and employee selection in a manner that supports effective staffing. Performs employee onboarding and orientation as well as evaluations to promote employee engagement, development and staff productivity. In collaboration with the Area Manager, initiates activities to promote employee and provider engagement. Uses formal and informal recognition resources to recognize staff and provider accomplishments. Conduct training activities with staff and providers to support operational functions. Participate in professional development activities to keep current with health care trends and practices. Patient Relations Monitor patient interactions to assure high quality and appropriate employee demeanor, technical accuracy, and conformity to company policies. Maintain process to address patient issues and complaints, and interact with patients as appropriate to resolve escalated concerns. Help establish/implement goals, objectives, policies, procedures and systems for the assigned clinical areas in regards to patient care delivery. Compile and prepare data in a timely, accurate and efficient manner. Actively participates in quality improvement initiatives. Perform other duties as assigned Requirements and Qualifications: Education: An AA or AS degree in business administration, healthcare administration or a closely related field of study is highly preferred. A high school diploma/GED is required. Experience: A minimum of one (1) year of leadership experience in a health care organization is required. Medical group or ambulatory care experience preferred. Certificate/License: N/A Nova Health is an Equal Opportunity Employer.