What are the responsibilities and job description for the Director of Card Services position at Community First Credit Union - Appleton Wisconsin?
As Director of Card Services, you will play an integral role in evolving the technological capabilities of our payment solutions while upholding Community First’s reputation for putting people first. The right candidate will be well-versed in growing operational effectiveness yet thoughtful about maintaining a personal, connected approach to member service. If you are a passionate leader with an employee-first mindset, a love of community, and a desire to help people achieve financial well-being, we’d love to hear from you.
Why CFCU
Our word, Meraki, defines our mindset to serve our members, communities, and each other with heart, should, love, and creativity. When you join Community First Credit Union, you become part of a family of like-minded individuals who are passionate about helping people achieve financial well-being and a better quality of life.
As a not-for-profit financial cooperative, our stability is a direct result of living our values. We take care of our employees, they take care of our member-owners, and growth naturally follows. This relationship-focused model has earned us the Raddon Crystal Performance Award for 15 consecutive years, solidifying our local and national reputation as an operationally effective, financially sound institution.
In addition to being good stewards of the credit union's resources and upholding the highest standards of service, our team members continue to demonstrate that Community First is much more than a name. Through extensive charitable giving and volunteerism, a passion for supporting financial literacy, and authentic Midwest hospitality, we continue to prioritize the people-helping-people philosophy that has kept us strong for nearly 50 years.
What We Need From You
The Director of Card Services will be responsible for developing and executing plans that enhances the member experience, drives operational efficiency, and keeps us at the forefront of industry trends. This is a leadership role that requires strategic vision, operational rigor, and a commitment to collaboration. You'll work closely with cross-functional teams, including Fraud, Risk, IT, and external partners, to deliver seamless and secure payment solutions.
Key Responsibilities:
If you're ready to lead, innovate, and make a meaningful impact at one of Wisconsin's top credit unions, apply today to become our Director of Card Services. Together, we can elevate member experiences and drive the future of card services.
Why CFCU
Our word, Meraki, defines our mindset to serve our members, communities, and each other with heart, should, love, and creativity. When you join Community First Credit Union, you become part of a family of like-minded individuals who are passionate about helping people achieve financial well-being and a better quality of life.
As a not-for-profit financial cooperative, our stability is a direct result of living our values. We take care of our employees, they take care of our member-owners, and growth naturally follows. This relationship-focused model has earned us the Raddon Crystal Performance Award for 15 consecutive years, solidifying our local and national reputation as an operationally effective, financially sound institution.
In addition to being good stewards of the credit union's resources and upholding the highest standards of service, our team members continue to demonstrate that Community First is much more than a name. Through extensive charitable giving and volunteerism, a passion for supporting financial literacy, and authentic Midwest hospitality, we continue to prioritize the people-helping-people philosophy that has kept us strong for nearly 50 years.
What We Need From You
The Director of Card Services will be responsible for developing and executing plans that enhances the member experience, drives operational efficiency, and keeps us at the forefront of industry trends. This is a leadership role that requires strategic vision, operational rigor, and a commitment to collaboration. You'll work closely with cross-functional teams, including Fraud, Risk, IT, and external partners, to deliver seamless and secure payment solutions.
Key Responsibilities:
- Member Experience: Champion a member-centric approach, ensuring that our payment solutions are accessible, convenient, and user-friendly. Your leadership will enhance our credit, debit, ACH, remote deposit, and external transfer services.
- Operational Excellence: Optimize payment processes to improve efficiency, reduce costs, and ensure secure operations. You'll be a critical voice in maintaining high performance across all payment channels.
- Strategic Leadership: Drive innovation by staying ahead of industry trends, leading digital transformation efforts, and ensuring alignment with the credit union's mission and goals.
- Collaboration & Team Building: Lead and mentor a high-performing team, fostering a culture of accountability, growth, and continuous improvement across the organization.
- Collaborative Environment: We believe that the best results come from working together. You’ll be empowered to work cross-functionally with a team of passionate professionals who share your commitment to excellence.
- Innovative Leadership: As a leading financial institution with over $5.9 billion in assets, we are constantly evolving to meet the needs of our members and communities, using the latest in payments technology and strategy.
- Operational Excellence: We are committed to providing best-in-class operational support, with the resources you need to implement transformative ideas and strategies.
- Member-Centric: Our core mission is to help our members thrive, and your work will have a direct impact on improving their financial experiences.
- Bachelor's degree in Business, Finance, Information Technology, or a related field.
- 7 years of experience in payments, digital banking, or financial services.
- 5 years of progressive leadership experience.
- Expertise in payment systems, digital wallets, mobile payments, and emerging payment technologies.
- Strong leadership and communication skills with a collaborative mindset.
- Strategic thinker with a passion for innovation and operational excellence.
If you're ready to lead, innovate, and make a meaningful impact at one of Wisconsin's top credit unions, apply today to become our Director of Card Services. Together, we can elevate member experiences and drive the future of card services.
