Palliative Care Team Assistant

POSITION SUMMARY

The Team Assistant for Palliative Care provides administrative support to the Palliative Care Team.

ESSENTIAL FUNCTIONS

• .Answer phones, route calls, take messages and answer questions as appropriate
• Enter Palliative Care referrals into the EMR and communicate status with patients, families and referral sources in a timely manner
• Assist Palliative Care Team with patient care needs, including DME orders, lab orders, and follow-ups, etc.
• Complete appropriate Palliative Care workflow and scheduling in the EMR
• Complete daily admission reports, triage reports and other data collection as needed
• Assist in clinical functions as needed and assigned to ensure proper billing, including insurance eligibility and verification checks when needed
• Perform a variety of typing, including memos, letters
• Conduct month end close such as billing error corrections and physician visits
• Provide reception desk/phone coverage as needed
• Perform miscellaneous job-related duties as assigned.

The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.

POSITION QUALIFICATIONS

• High School diploma required; some college preferred
• 1 year experience in a clerical setting
• Experience in a healthcare setting
• Typing and PC skills required

COMPETENCY STATEMENT/EXPECTATIONS

• Ability to operate basic office equipment (computer, fax, copy machine, scanning)
• Adaptable, ability to shift job duties and prioritizing work
• Good communication
• Organized and detail oriented
• Good listening skills to understand a patient/family’s needs
• Must be able to successfully operate a cellular device
• Must follow company policy on attendance.
• Attend scheduled and mandatory meetings on time.
• Ability to meet all essential functions of the job.
• Ability to role model the Standards of Excellence in Behavior.
• Ability to actively attend to, convey, and understand the comments and questions of others.
• Ability to organize and direct oneself effectively.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to effectively build relationships with customers and co-workers.

Work Environment Requirements

While performing the duties of this job, the employee may work in various locations (homes, facilities, hospitals, Inpatient Units) and in various conditions with possible exposure to blood and bodily fluids and to infectious diseases. The job requires the ability to work a flexible schedule; ability to travel locally; PRN emergency call. While performing the duties of this job, there may be exposure to outside weather conditions when traveling between sites. Patients’ home environments are variable regarding heat, noise, air circulation and conditioning, space, cleanliness, accessibility and all other environmental factors. Inpatient and skilled nursing facility environments are standardized. Office environment is in a controlled atmosphere building.

Benefits

• Competitive Pay
• Generous Paid Time Off Programs
• Company provided Life Insurance, Short- and Long-Term Disability
• Medical, Dental, Vision
• Flexible Spending Account and Health Savings Account
• Employee Assistance Program
• Retirement Savings Plan
• Mileage reimbursement for work-related travel

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform essential functions