What are the responsibilities and job description for the Residential Services Manager - Individual Homeless Services position at Community Teamwork Inc?
Residential Services Manager
Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is seeking a Residential Services Manager who will be responsible for the oversight of day-to-day operations of a shelter site office that services homeless individuals as well as our Triage and Diversion program. This position oversees the scheduling of staff, communication with property and case management teams, and support for staff who work at these locations.
Community Teamwork is a private non-profit organization with over 600 employees committed to reducing barriers and creating opportunities for low-income individuals and families. We offer a supportive, mission-driven environment where you can thrive both personally and professionally.
At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.
Benefits:
- Salary (for this role): starting at $65,000
- Casual work environment
- 4 weeks of Paid Time Off
- Medical, Dental, and Vision insurance
- Paid Life Insurance
- Tuition reimbursement
- 12 paid holidays 1 floating holiday
- Paid sick leave
- Career advancement and professional development opportunities
- 5% contribution to your 401K after 6 months of employment, whether you participate or not
- 37.5 hour work week (paid for 40 hours)
- Great co-workers and a fulfilling mission
Responsibilities include:
- Ensure appropriate staffing and scheduling is met on a daily basis for four 24/7 shelter offices.· Develop strategies to identify barriers and improve services
- Direct supervision of all Shelter Staff including recruitment, supervision, evaluation and improvement development plans. Assign, monitor and evaluate staff work schedules and assignments
- Work closely with Case Managers to provide best possible service to individuals
- Assist with orientation and training of new and existing staff
- Under the direction of the Director, ensure compliance with shelter standards, regulations, and rules
Qualifications include:
- High School Diploma & 3 Years experience in a Human service related field
- Knowledge of individual systems and dynamics in providing services
- Understanding case management functions and how they relate to an individual's progress
- Strong problem-solving skills
- Demonstrated leadership skills
- Excellent Customer service, organizational, interpersonal, oral and written communication skills
- Ability to manage multiple priorities and work in a fast-paced environment
- Proficient computer skills required in basic computer software
- Strong decision-making skills and excellent crisis management skills
- Ability to work some days and evening shifts
- Bilingual (English/Spanish, English/Khmer, English/Portuguese) preferred
- Ability to work one weekend day per week required
- Driver's License required
Commitment to Diversity Equity and Inclusion
Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.
This is an exciting opportunity to become an integral member of an innovative, outcome focused team in an organization committed to excellence.
Salary : $65,000
