WIC Program Assistant - Part-Time

WIC Program Assistant

Part-Time - 20 Hours Per Week

Are you interested in a position that will make a difference in your life and the lives of others? Community Teamwork is a private non-profit organization with over 600 employees dedicated to reducing barriers and creating opportunities for low income individuals and families.

At Community Teamwork our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness.

We offer:

• Pay starts at $20.43 per hour
• Casual work environment
• PTO - Paid Time Off
• Medical
• Dental
• Vision
• Paid Life Insurance
• Tuition reimbursement
• 12 paid holidays
• Paid sick leave
• Career advancement and professional development
• 5% contribution to your 401K whether you participate on your own or not.
• Great co-workers and a great mission with an outstanding Community Action Agency

CTI’s WIC Program Assistant will be part of a team that is focused on helping families to meet their nutrition goals. This individual will perform income assessment and certification, issue benefits for healthy foods and support family needs through referrals.

Perform reception duties such as:

• Answer and direct phone calls and emails.
• Provide referrals to other health and social services.
• Screen applicant inquiries for eligibility.
• Manage appointment scheduling/rescheduling including reminder phone calls.
• Greet and triage participants to appropriate staff.
• Oversee flow of applicants/participants in waiting area.
• Clerical duties as required.

Follow all protocols and/or regulations for processing applicants/participants for (re)certification including:

• Verification of identity, income, residency, and participant category. Complete data entry for (re)certification.
• Educate and/or explain participant’s rights and responsibilities, authorized representatives, WIC foods, and using the WIC card at authorized vendors.
• Referrals to MassHealth, Supplemental Nutrition Assistance Program (SNAP), and Transitional Aid to Families of Dependent Children (TAFDC) programs as well as other health and human service programs.
• Provide notification for end of certification, missed benefits, and/or ineligibility to receive WIC benefits.

Oversee benefit issuance for prescribed food prescription including:

• (Re)issuing of food/formula prescription benefits.
• Security of WIC Card stock.

Conduct quality assurance activities.

Uphold the values of CTI – Equity, Integrity, Compassion.

Perform other related duties as assigned.

Qualifications include:

• High School Diploma or equivalent
• One year’s general office experience with proficient computer skills
• Experience in health care or community facility preferred.
• Sensitivity to the needs of the participant population.
• Good communication and interpersonal skills.
• Bilingual skills English/Khmer, English/Portuguese or English/Spanish desired.
• Availability to work at multiple WIC sites and during program clinic hours, as needed.
• Part-time, in-office position

Commitment to Diversity Equity and Inclusion

Community Teamwork is committed to an equitable, non-discriminatory, and anti-racist approach in all components of our organizational structure and operations, including the job application process. We recognize that people of underprivileged backgrounds and underrepresented identities often are not afforded equitable access to resources, opportunities, and professional development. We offer professional development, training, and tuition reimbursement opportunities to ensure that you and CTI are set up for success. We encourage you to apply if you see an opening that is exciting to you and include examples of your work that you feel demonstrate your qualifications. Please feel free to speak to all experiences, skills, and educational certifications that you feel are relevant. We look forward to reviewing your application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Community Teamwork is a drug free work environment.

Salary : $20