Job Summary

The primary duty of this customer facing position is to cultivate customer relationships, identify business opportunities within existing accounts, provide business consultation, and drive revenue by delivering on customer and company business objectives. Target accounts are small to mid-size.

Responsibilities

• Understand customer strategy, key goals, and objectives to develop effective joint business plans, activities, and goals
• Conduct regular customer business reviews to ensure alignment, document value, and ensure high levels of customer satisfaction
• Responsible for all aspects of financial management of managed accounts including budget management, tracking and reporting and billing
• Find and implement customer opportunities for supply cost reduction, rebate growth, quality and safety improvements, improved environmental sustainability, and expanded use of local and diversity vendors
• Utilize support tools to identify opportunities to increase program participation
• Visit each client to review product adoption, showcase new or upcoming programs, and align on mutual goals
• Manage all aspects of customer contract requirements, utilizing project management planning tools
• Participate in customer agreement renewal RFPs
• Develop and maintain strong relationships within managed accounts to enhance business opportunities
• Become a trusted advisor for customers by developing expertise in company programs and the unique needs of assigned customer segment
• Create clear and concise written materials and presentations (e.g., strategic account plans, executive business reviews)
• Provide training and support to customers utilizing company technology and reporting platforms
• Perform other duties as assigned

Qualifications

• 5 years’ experience in account management or customer success
• Bachelor’s degree strongly recommended or equivalent work experience
• Channel specific experience a plus
• Strong understanding of supply chain procurement
• A strong understanding of the financial, commercial, technological and social aspects of business and value chain and how it relates to the competitive environment
• Ability to build effective long-term interpersonal relationships proactively across functions both within the organization and external parties (including senior level executives), working with others towards mutually acceptable solutions
• Proven ability to engage others and handle interactions with individuals or groups to obtain commitment, compromise or settlement in a way that promotes win-win solutions and mutual goals or interests
• Highly motivated with a keen attention to detail while managing multiple projects simultaneously
• Excellent organization, time management, and project management skills; Ability to prioritize
• Handles stressful situations and deadline pressures well
• Advanced knowledge of Microsoft suite of applications is required
• Strong presentation and influencing skills with an ability to liaise at all levels
• Excellent verbal and written communications skills
• Ability to draw conclusions and insights from large and small data sets, quickly and accurately
• Ability to achieve results: be action-oriented and possess tenacity; demonstrated self-starter with the ability to work independently to create value
• Ability to travel 20%