What are the responsibilities and job description for the Manager of Treatment Operations position at CompDrug?
Manager of Treatment Operations
The Manager of Outpatient Services provides oversight of daily operations of our high-volume behavioral healthcare center to maximize the patient experience. We are dedicated to providing empathic and collaborative patient care while maintaining a positive work and treatment environment. This requires a person-centered, trauma-informed approach to serving patients and partnering with team members.
Work Arrangements
The Manager of Outpatient Services provides oversight of daily operations of our high-volume behavioral healthcare center to maximize the patient experience. We are dedicated to providing empathic and collaborative patient care while maintaining a positive work and treatment environment. This requires a person-centered, trauma-informed approach to serving patients and partnering with team members.
Work Arrangements
- Essential Staff
- Hours: Monday, Wednesday, Friday 5:45 AM - 1:30 PM; Tuesday, Thursday – 5:45 AM – 2:30 PM; occasional Saturdays 5:45 AM - 9:30 AM100%
- On-Site during core service hours
- Reports to: Chief Operating Officer
Job Description
Essential Functions:
- Primary focus of maximizing patient experience.
- Responsible for day-to-day treatment operations and activities.
- Serves as administrative first point of contact at the site, facilitates problem solving and maintains communication across departments.
- Operational site responsibility includes:
- procedure development,
- policy implementation and recommendation for updates and/or changes,
- meeting privacy and regulatory requirements,
- monitoring patient visit goals to actuals,
- monitoring patient census and responsible for coordination, tracking and reporting of retention initiatives,
- supports a trauma informed and calm treatment environment,
- administers patient administrative action/discharges.
- Oversees the organization’s daily treatment operations through coordination with department managers and organization’s leadership team; works closely with clinical, medical, and administrative staff.
- Directly oversees the medical registration representatives and contract security officers.
- Provides direction and on-going feedback
- Fosters professional growth and development
- Supports team members in problem solving and conflict resolution
- Actively participates in the recruitment process for the team
- Establishes and manages the Medical Registration staff schedule
- Other duties as assigned.
- Regular and timely attendance.
- Assist with the NPI process and establishment and maintenance of CAQH profile, if requested.
- Assist with the credentialing process, if requested.
- Participates in the annual BCI and FBI background check processes.
- Maintain required professional licensure/credentials.
Requirements:
- Bachelor's degree in a related field and three years' experience in a related field; or master's degree in any field.
- At least 5 years experience in a healthcare organization.
- At least 2 years experience managing staff required.
- Excellent communication, collaboration and organizational skills, including the ability to communicate and work effectively with all levels of the organization and patients.
- Excellent computer skills, including Microsoft Office.
- Must be able to demonstrate critical thinking and planning skills.
- The ability to establish and maintain a person-centered and forward-thinking environment.
Interested individuals may apply online by visiting http://www.compdrug.com/about-us/ and clicking on careers.
EEO-M/F/Disabled/Vets. We are a drug free workplace.
EEO-M/F/Disabled/Vets. We are a drug free workplace.
