What are the responsibilities and job description for the Operations & Systems Engineer position at Compu-Vision Consulting Inc.?
Job tile: Operations & Systems Engineer
Duration: 6 Months(Tentative)
Location: Quincy, MA (Hybrid)
POSITION SUMMARY:
The Client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer. The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations processes and meet strategic objectives.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:
" Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required.
" Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request.
" Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes.
" Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates.
" Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users.
" Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system.
" Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors.
" Participate in the patch management process for servers, system, and software.
" Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools.
" Develop project plan/timeline estimation and identify key milestones for the operations team.
" Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs.
" Develop and implement "best practice methodologies to enhance operations efficiency.
" Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections.
" Manage the User Access Request process for Database, Monitoring Tools and other HIX system access.
" Manage the Digital Certificate update process in close cooperation with our vendors.
" Maintain the software inventory list including latest version and planned updates.
" Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.
" Adhere to all the Secretariat's, IT's, and relevant Management policies, procedures, and standards.
PREFERRED QUALIFICATIONS
" Demonstrated ability to solve complex IT problems, monitoring servers and report generation.
" Ability to resolve problems as they arise and handle situations expeditiously.
" Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.
" Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace.
" Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS.
" Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting.
" Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices.
" Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
" Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.
" Demonstrated experience with ticketing system preferably service now.
" General knowledge and experience with Developing and presenting status reports, trends, and metrics.
" Ability to take notes and document all user interactions and steps taken.
" Excellent communication experience with technical and non-technical staff
" Ability to develop and maintain effective relationships with management, vendors, end users and program team members.
" Working knowledge of JIRA & SharePoint.
JOB REQUIREMENTS: EDUCATION AND EXPERIENCE
" Bachelor's Degree in Information Systems, Computer Science, or a closely related field
" Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting.
" Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting.
" Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus
" Deep knowledge and hands-on experience with Dynatrace.
Duration: 6 Months(Tentative)
Location: Quincy, MA (Hybrid)
POSITION SUMMARY:
The Client is currently seeking an exceptional individual to join the Health Insurance Exchange team as an Operations & Systems Engineer. The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations processes and meet strategic objectives.
DETAILED STATEMENT OF DUTIES AND RESPONSIBILITIES:
" Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required.
" Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request.
" Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes.
" Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates.
" Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users.
" Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system.
" Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors.
" Participate in the patch management process for servers, system, and software.
" Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools.
" Develop project plan/timeline estimation and identify key milestones for the operations team.
" Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs.
" Develop and implement "best practice methodologies to enhance operations efficiency.
" Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections.
" Manage the User Access Request process for Database, Monitoring Tools and other HIX system access.
" Manage the Digital Certificate update process in close cooperation with our vendors.
" Maintain the software inventory list including latest version and planned updates.
" Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.
" Adhere to all the Secretariat's, IT's, and relevant Management policies, procedures, and standards.
PREFERRED QUALIFICATIONS
" Demonstrated ability to solve complex IT problems, monitoring servers and report generation.
" Ability to resolve problems as they arise and handle situations expeditiously.
" Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.
" Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace.
" Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS.
" Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting.
" Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices.
" Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
" Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.
" Demonstrated experience with ticketing system preferably service now.
" General knowledge and experience with Developing and presenting status reports, trends, and metrics.
" Ability to take notes and document all user interactions and steps taken.
" Excellent communication experience with technical and non-technical staff
" Ability to develop and maintain effective relationships with management, vendors, end users and program team members.
" Working knowledge of JIRA & SharePoint.
JOB REQUIREMENTS: EDUCATION AND EXPERIENCE
" Bachelor's Degree in Information Systems, Computer Science, or a closely related field
" Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting.
" Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting.
" Proficiency with MS Office applications including Outlook, Word, Excel, PowerPoint, MS Project and Visio a plus
" Deep knowledge and hands-on experience with Dynatrace.
Salary : $73,100 - $98,800
