What are the responsibilities and job description for the Remote! Social Media Customer Relationship Specialist position at Conexess Group?
- Social Media Customer Relationship Specialist (CRS)- General Purpose: Assist customers by answering questions, helping with vehicle support, and marketing support. Servicing customers on Facebook, Twitter, Instagram pages as well as other social platforms.
- Answer inbound comments from customers in need of assistance from Social Media platforms including Facebook, Twitter, Instagram, Google Play, App Store
- Create and manage cases for customers needing more complex assistance.
- Manage existing case load, complete follow-up tasks and achieve operational metrics.
- Adhere to standard work processes and contribute to efficiencies and improvements when possible.
- Proactively identify sales leads and educate in-market customers on product functionality and services.
- Effectively and accurately document customer interaction
- Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
- Participate in any required training/industry-specific certifications to maintain the technical knowledge and skills necessary to perform the job at or above the standard required.
- Provide exceptional customer-centric service to all internal and external customers.
- Adhere and contribute to defining processes that produce best-in-class social consumer care experiences, focusing on constant improvement and a value-based approach.
- Utilize correct tools to efficiently manage concurrent activities.
- 1 ( ) year experience in customer service related profession
- Computer navigation and typing proficiency
- Strong reading comprehension and written communication skills
- Bachelor’s Degree (successful candidates have a four-year degree in English, marketing, business, journalism, communications or similar concentration)
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