What are the responsibilities and job description for the Automotive Service Manager position at Confidential?
Position Overview
We are seeking a skilled and motivated Automotive Service Manager / Location Manager to lead our team. The ideal candidate will be responsible for overseeing daily operations, ensuring customer satisfaction, managing staff, and optimizing the location’s performance. This role combines management, customer service, and technical knowledge, making it ideal for a proactive leader with strong automotive industry experience.
Key Responsibilities
- Operations Management: Oversee all daily operations, including scheduling, inventory management, and ensuring the efficient workflow of the service center.
- Customer Service Excellence: Ensure every customer has a positive experience by addressing inquiries, complaints, and providing expert advice. Maintain a customer-first approach to service.
- Team Leadership: Recruit, train, and supervise a team of skilled technicians and support staff. Foster a positive work environment focused on teamwork, quality, and professionalism.
- Sales & Profitability: Drive the location's profitability through strategic planning, effective sales techniques, and upselling additional services. Monitor budgets, track expenses, and manage resources efficiently.
- Quality Control: Ensure all services meet the company's standards of excellence and adhere to safety protocols.
- Performance Tracking: Develop, monitor, and report key performance indicators (KPIs) to assess the team’s effectiveness and identify opportunities for improvement.
Qualifications
- Experience: Minimum 3-5 years of experience in automotive repair or service management, with a track record of successfully managing a team and location.
- Leadership Skills: Strong leadership abilities with experience in team building and performance management.
- Customer-Focused: Proven ability to deliver outstanding customer service, problem-solving, and conflict resolution skills.
- Technical Knowledge: Familiarity with automotive repair processes, diagnostics, and equipment.
- Sales Acumen: Strong understanding of sales techniques, service upselling, and budget management.
- Education: High school diploma or GED required; additional training or certifications in automotive repair or business management preferred.
Benefits
- Competitive salary and performance-based incentives
- Comprehensive benefits package (including health, dental, vision)
- Opportunities for professional growth and advancement
- Paid time off and holiday pay
- Employee discounts on services and products
Job Type: Full-time
Pay: $60,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Relocate:
- Friendswood, TX 77546: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $110,000
