What are the responsibilities and job description for the General Store Manager position at Confidential?
As a General Store Manager, this role will be responsible for leading, training and developing store associates to ensure high-level of meeting and exceeding company standards and KPIs. Leads operational standards, delivery of exceptional customer experience to align to profitability and increase store sales. The Store Manager will be required to hold a high-level of integrity, results driven and demonstrates a role model foundation.
Commitment Responsibilities of the role:
- Increase profitability and customer loyalty to ensure the performance of KPI’s and company standards meets and exceeds expectations.
- Drive KPI’s to meet sales targets, GMR, NPS and Sales per hour.
- Audit operating procedures, maintain knowledge of company products, store procedures and promotions.
- Time keeping, schedule optimization and associate record management.
- Facilitate and communicate strategies to align to departmental goals – daily and weekly meetings.
- Manage associate performance and assist associates with recommendations of performance improvement, by coaching, mentoring, and training.
- Ensures and performs the deployment of company standards – execute leadership to drive a positive working environment, build a strong and rewarding culture.
- Staffing, coaching, develop associates with continuous training to increase improvement to overall sales portfolio.
- Properly staff and manage associates – reduce turnover and make certain the store is always fully staffed.
- Partner with recruiting to meet hiring demands, transfers, promotions, to improve staffing levels.
- Partner with Human Resources with recommendations of pay adjustments, corrective actions, and employment decisions.
Qualifications:
- Associate degree, Business Administration, Preferred or a combination of related – Store Operations or Equivalent work experience.
- Understanding of incentive and commission-based environment.
- Effective and efficient time management, organization skills, attention to details, verbal and written communication skills.
- Ability to change to meet demands of the business.
- Ability to work extended hours and weekends to support store operations.
All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.
Equal Employment Opportunity Employer.
