Mortgage Servicing System Admin Lead

The Servicing System Admin Lead will encompass a wide range of duties that support the Servicing group. This role will be accountable for providing mentoring and guidance to the team as well as completing advanced systems configuration, quality assurance, and day-to-day operational tasks in support of ongoing servicing administration delivery, both internally and externally to clients and vendors within their portfolio services.

RESPONSIBILITIES:

• Train new team members as well as lead the delegating of work, overseeing progress towards goals, and coaching team members as needed.
• Effectively interact between the Project Manager, Development group (Programmers), Servicing business unit, and occasionally third-party vendors on the development process improvement requests
• Maintain and manage detailed documentation such as project logs, write change tickets, and work as a liaison between all parties
• Ensure that all work delivered to the client is configured accurately per the system requirements, both for their own tasks and any oversight task that they are assigned to oversee including Quarterly/Annually security audits and configuration responsibilities
• Create and maintain detailed documentation such as project logs, write development tickets
• Continuously building servicing platform and ancillary products knowledge
• Servicing Systems and Vendor Applications security administration
• Responsible for Servicing System header maintenance/configuration, tasks, payee, disaster, transaction descriptions, and Corporate Advance Servicing descriptions
• Up to 25% travel as needed

REQUIRED EXPERIENCE, KNOWLEDGE, EDUCATION:

• High School degree/GED preferred or equivalent work experience
• Must have 4-6 years Mortgage Servicing technology experience
• Solid understanding of mortgage servicing technology platform in terms of configuration and day to day functionality, business processes and capabilities
• Ability to work in a team environment to accomplish shared goals
• Customer service skills/experience are a must
• Must be self-motivated, energetic, the ability to work independently and proactively while prioritizing workload, and ability to multi-task
• Strong analytical reasoning, problem solving and critical thinking skills
• Work to ensure a positive experience for the customer by coaching and managing other employees
• Excellent interpersonal and relationship building skills
• Minimum 2 years of experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

Job Types: Full-time, Contract

Pay: $40.00 - $60.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $40 - $60