Pharmacy Technician - Overnight Customer Support Tech

Overview

RESPONSIBILITIES:

• Answer calls from 4 states from customer communities such as Assisted Living and Skilled Nursing Facilities
• Answer calls from community residents, family members, physicians, hospice providers, and internal Consonus team members to help get medications to our residents accurately and timely
• Answer all phone calls ensuring that security and confidentiality are maintained for all customers
• Establish positive relationships with both internal and external customers
• Proactive approach to customer concerns and the ability to seek assistance or escalate to Supervisor/Manager as needed
• Provide excellent customer service to all customers at all times
• Utilize all current and necessary policy and procedures
• Other duties and responsibilities as assigned by supervisor
  
  

Qualifications

Qualifications

• Current Pharmacy Technician Licensure required by agreed employment start date
• Ability to multi-task numerous time sensitive calls
• Ability to work well under pressure
• Ability to work overnight shift and some weekends to meet department needs
• Excellent communication skills both written and verbal
• Excellent Customer Service skills and desire to help others and work in a team environment
• Knowledge of pharmacy operating systems and terminology preferred but not required
• Pro-Active Problem solving skills
• Experience in Assisted Living or Skilled Nursing Facility preferred but not required
• Experience working in healthcare setting with direct patient contact preferred but not required
• Excellent phone handling skills and professional phone etiquette
  
  

PHYSICAL REQUIREMENTS:

• Physically able to sit, talk, hear for extended periods throughout the work day; stand, walk, push/pull, and reach on a regular to seldom basis. Repetitive hand motions on a frequent basis including fingering, grasping and handling. Ability to read handwritten and typed documents on paper and/or on computer screens. Ability to lift or carry objects weighing up to 20 lbs
  
  

EEO Statement

"Be here. Be you."

For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We've continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.

We're committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.

That means you being you - without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It's the foundation of who we are and the evolution of our collective future.