What are the responsibilities and job description for the Technical Support - Laptop Refresh Project position at ConsultNet Technology Services and Solutions?
Technical Support
Contract
Target Pay $30.00 / hour
Remote USA
Job Description:
This role is to assist a team of technical support people. The team is migrating hundres of internal Microsoft user profiles from one domain to another. This has to start out with ensuring each user's computer / laptop is fully backed up to OneDrive (files, bookmarks, shortcuts, etc…). Then once that is done to disconnect from the company on-premises domain, updating their groups, and connect them to the Entra network.
There may be some troubleshooting required to resolve issues with existing profiles, files, backup that arise before the migration. Then again some troubleshooting after the user is reconnected to onDrive, importing bookmarks, and ensuring everything on their computers/laptops are running smoothly.
This process will need to be completed for hundreds of computers, so the candidate should be good with repetitive tasks. Additionally, they must collaborate with us if any adjustments to the process are required and document any issues for escalation.
Required Skills:
- Several years of experience working directly with end-users on enterprise platforms, and remoting into their machines (computers and/or laptops)
- Experience with doing backup-restore procedures on remote computers
- Experience with doing user profiles setups / installations to MS OneDrive
- Experience troubleshooting user computers for user configurations, network and cloud access.
- Experience working with troubleshooting / ticketing software.
Bonus / Soft Skills:
Great Customer Service via phone and/or video experience
Collaborative and engaging with customers
Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.
Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.
Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.
Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at www.consultnet.com.
We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.
Salary : $30
