What are the responsibilities and job description for the New Business Specialist II position at Continental General?
Job Details
Description
Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. Join our team to help make a difference in the lives of others!
About Continental General:
The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.
The New Business Specialist II manages, reviews, and processes life insurance applications during the new business process. Establishes and proactively maintains relationships with producers, their uplines, and internal and external clients. Effectively answers questions about the application process, providing accurate, detailed, and complete information.
- Review life insurance applications for completeness and accuracy
- Independently conduct initial review and make judgement & decisions that fall within prescribed policies and procedures
- Order necessary requirements for underwriting review
- Follow up with vendors and/or producers to obtain necessary requirements/information
- Build and maintain trusting relationships with producers, field offices and interested parties
- Provide professional, high level, customer service via telephone (inbound and outbound), email, and/or written communication, handling policy inquiries.
- Ensures applications are processed following company policy and all regulatory requirements
- Accountable for providing follow through to resolve problems or complaints and communicate action taken as needed
- Adhere to department production and quality policies and standards
- Other duties and/or projects as assigned
Qualifications
Note: Applicants must be authorized to work for a U.S. employer without sponsorship. We are unable to sponsor or take over sponsorship of an Employment Visa at this time or at any time in the future.
Requirements:
- 2 years of experience with new business processing/case management interacting with producers/customers in the life insurance field
- A college degree is not required, but it is preferred; ultimately, we value high quality skills, experience and a winning attitude as much as an earned degree
- Demonstrated strong customer relationship management and servicing skills as well as internal corporate relationship management capabilities
- You are an excellent communicator, with empathy and strong listening skills
- You are results-oriented and great with people
- You are an intuitive problem-solver who thinks critically and creatively to deliver the right solution
- You exercise sound judgement and independent thinking in decision making, while balancing the need for collaboration in a team
- You demonstrate a healthy curiosity and passion to continually learn and improve business acumen
- You are adaptable and nimble to the changes that occur within a rapidly growing company
Salary : $44,000 - $66,000
