What are the responsibilities and job description for the IOC Specialist position at Converge Technology Solutions?
Practice : Managed Services
Position Title : IOC Specialist
Position Location : ON-SITE - Mason, Ohio
Reports to : Team Lead, IOC
Job Summary :
The IOC Specialist is a position that provides an opportunity to work in a fast-paced collaborative environment where they must be monitoring our and customer infrastructure and resolve any incident that appear.
FLSA Status : Non-Exempt.
SOC Occupational Code :
15-1299
EEO-1 Job Category :
Essential Functions :
- Analysis and verification of monitoring alerts to produce incident identification, classification, and prioritization.
- Create, improve, and maintain monitoring alerts based on the correlation of different sources of data.
- Operate and maintain Operative Systems like Windows Desktop, Windows Server, and Linux.
- Operate and maintain various network devices like switches, routers, firewalls, IDS / IPS etc.
- Operate and maintain various IT Services like Active Directory, File Systems, Antivirus, Backups, etc.
- Respond to security incidents and investigations working closely with customers and IT providers, following SLA requirements and ITSM Processes.
- Other duties as assigned All remaining duties are considered \' nonessential\' within the context of the ADA, which means that the function could be reassigned to another employee in order to allow a disabled individual to hold the position.
Required Skills / Abilities / Competencies :
Education and Experience :
Physical Requirements :
jobDescriptionFooter :
Converge Technology Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
