Become part of the Converse Team

Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it’s about each person bringing skills and passion to a challenging and constantly evolving world to make things better as a team.

If You Get People, You’re Our People

Sure, there’s a whole science behind marketing. But behind that is real people. With needs and wants and quirks and dreams. And we need someone who gets people, who knows how to find our people. The creators, thinkers, and rebels who find themselves at home putting on some Converse. You’re the one that shows them we’re the same. You’re the connector.

The Global Digital Content & Design Team at Converse creates strategic and distinctive digital experiences to inspire our audience. We’re powered by the people and style of our communities. We’re energized by our purpose. And we’re constantly elevating the stories behind our products.

Together, we strive to produce and distribute content that exemplifies our Brand Mission, Values, and Purpose (aka, our MVP). We develop content and storytelling that supports both the wholesale business and digital direct commerce ecosystem from our partner sites to our very own Converse.com, email campaigns, paid social, and activations. Specifically, your role will be focused on Creative Operations & Production for the Digital Content function.

We are looking for a Creative Operations Manager (based at Converse WHQ in Boston) who has a passion for the Converse Brand and a drive for creating high-quality work. To flourish with our team and be successful in this role:

• You are a meticulous operations manager who knows how to complete projects within time, budget, and quality constraints
• You are an expert in creative production, including stills, motion, and video
• You are a resourceful self-starter with a team-first, collaborative mentality
• You always place a priority on team success over individual accolades
• You are empathetic and find ways to connect with team members to build and maintain trust
• You are allergic to inefficiency and believe that time is the most valuable of all resources
• You maintain objectivity to ensure everything is product-focused and customer-centric
• You have excellent communication skills and emphasize being succinct and kind
• You have no problem multitasking while working under pressure both digitally and on-set
• You act like an owner and partner for the brand whether you’re on the clock or not
• You can speak the languages of pre-production, production, and post fluently
• You have experience running studio spaces and a high volume of product samples
• You excel in solving problems in real time and documenting those solutions for posterity
• You think logically and realistically when troubleshooting a problem, always aspiring for clarity
• You show excellent judgment by knowing when to move and when to pause for consultation
• You are radically candid in acknowledging your mistakes and sharing feedback
• You love to learn new skills, master new technology, and drive process optimization
• You always maintain a positive demeanor and give collaborators the benefit of the doubt
• You understand how to connect tactics, strategies, and objectives
• You know the Converse audience because you are the audience

Check out converse.com—see all that imagery? You and your team are responsible for bringing most of that content to life. And while you will partner with some of the most dedicated individuals in footwear, apparel, art, and commerce to do so, it is not easy. It takes hard work and a commitment to excellence. Excellence that ultimately takes the form of extraordinary digital storytelling. To generate the assets necessary for such storytelling, you will own and operate our Converse Photo Studio located in Charlestown, MA, approximately 10 minutes from our WHQ. You will ensure every production within the studio is completed safely and successfully while following Nike governance. Within the studio, you will support our team’s producers by leading the sample process that provides the products that are central to production. It is your mission to always maintain operational excellence by ensuring the team stays together and grows together to deliver best-in-class work.

Converse Digital Studio

• Run the day-to-day operations of the Converse Digital Studio
• Supervise booking of the studio and its production calendar to ensure zero conflicts
• Procure and maintain approved studio equipment and quarterly supplies
• Own quarterly operational budgets and the annual budget for developing enhancements
• Be responsible for the logging and storage of hard drives and critical data after every production
• Supervise the entire sample management process, including, but not limited to: ordering, receiving, organizing, shipping, tracking, loaning, archiving, and donating footwear, accessories, and apparel
• Lead all aspects of the entire prop management process and inventory

• Serve as the central point of contact for cross-functional partners during all phases of production: planning, pre-production, production, and post through final delivery
• Own digital asset management
• Own all weekly content review meetings by planning each meeting’s agenda, ensuring the accurate collaborators are present, taking notes on all feedback, and communicating results
• Set up and be responsible for the weekly content deck and its distribution to cross-functional teams
• Build and own Asana project management boards for digital content productions every season
• Ensure Asana boards are updated accurately and timely while communicating changes
• Own our Asana board template library and identify ways to improve templates each season
• Set up the digital infrastructure for hind-sighting every production and attend each hindsight
• Maintain the latest information and process documentation within our knowledge base
• Partner with Senior Operations Manager to request and implement vendor contracts
• Partner with Senior Operations Manager to request and complete vendor payments
• Partner with Senior Operations Manager to procure new vendor relationships
• Partner with Senior Operations Manager on process improvement, developing solutions, and training team members on standard processes and new ways of working
• Research, arrange and implement seasonal team-building events

As a Operations Manager for Global Digital Content & Design you will work within a highly matrixed, cross-functional team composed primarily of Art Directors, Experience Strategists, Copywriters, and Designers. You will collaborate closely with internal teams across the Digital Organization, including Brand, Social, Marketing, UX, Merchandise, Legal, Finance, Innovation, and Geography Teams from North America, Western Europe, and Partner Markets. You will be responsible for the experience with external vendors across all production teams as needed. Together, you will identify creative needs and produce assets that support digital business goals and the Converse Brand.

This role reports to the Senior Manager, Digital Creative Operations.

• Bachelor’s degree or combination of relevant education, experience, and training
• A love for Converse: you wear Converse, follow Converse, and exemplify brand values
• A connection to streetwear culture and a passion for keeping up with the latest market trends
• Strong understanding of digital tools like Asana, Airtable, Slack, Zoom and MS Office
• Familiarity with creative tools like Figma, Miro, Frame.io, Keynote, and Adobe Suite

#LI-BW1

Converse is more than a company; it’s a worldwide advocate for self-expression. This belief motivates our employees, permeates our working environment and inspires our products. No two of us look or think exactly alike. We are each one-of-a-kind. Individually and as a culture, we have the freedom to create and grow professionally. Generous benefits packages only sweeten the experience. From Boston to Shanghai, from Brand Design to Finance, Converse is a brand that celebrates the unique and creative people of the world. Together, we’re different.