Service Technician

Description

Founded in 1978 Cooper Heating & Cooling, Inc. is proud to be one of Colorado's largest residential HVAC companies. We love to have fun and take care of each other!!! Recently named a 2020 Top Workplaces from the Denver Post. We are currently looking for an Install Coordinator to join our team.  As an install Coordinator you provide support to the HVAC department by managing customer inquiries related to sold installs, assigning technicians to address customer's needs, and acting as a liaison between the sales & install departments to ensure the customer always has a seamless experience.

Responsibilities

• To meet and exceed client expectations for service for HVAC service maintenance on residential heating and air conditioning systems. To oversee the work of the HVAC Service Apprentice to ensure all work is performed correctly and is reflective of company values. Meet predetermined goals for efficiency, quality, and sales revenue, and maintenance agreements. Protect yourself as well as company assets by following all safety procedures while driving, as well as working in and on the client’s home. Maintain a professional image that sets the example for professional service people.

• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a option sheet.

• Perform all HVAC repairs and replacements to applicable codes.

• Complete all required documentation on services and collect, collect and deliver fees to management.

• Transport materials and tools to the job site and provide proper accounting of assigned tools.

• Keep vehicle clean and in safe working order.

• Ensure vehicle is stocked and accurately inventoried.

• Return defective warranty parts to the warehouse.

• Effectively communicate with the customer regarding questions, concerns and problems.

• Inform a manager if the customer does not have HVAC service before leaving the call.

• Assist facilitating rescheduling customer appointment, if call is not complete.

• Accurately complete all required documentation on services performed.

• Age and type of equipment.

• Services completed.

• Invoice with cost for services performed.

• Train, coach and mentor apprentices.

• Informs a manager or team leader of any safety issues.

• Maintain a courteous demeanor with customers and associates at all times.

• Maintain a professional and clean image, including hygiene, at all times and wear company approved uniform.

• Abide by all standards of performance and ethics.

• Participate in company sponsored training classes.

• Follow all safety policies and procedures.

• Communicate the benefits of Club Memberships.

• Assist with operational metrics by accurately reporting callbacks including equipment vs labor issues.

• Perform other duties as assigned.

Qualifications