Description

Join Cotton's Ace Hardware and experience what being part of the Cotton's Ace Hardware family feels like. Be inspired by your leaders, be encouraged and cheered on by your teammates and help your neighbors.

We offer a variety of benefits including:

• Medical, Dental and Vision Coverage Plans
• Paid Time Off
• Bonus Programs
• Employee Discounts
• Flexible Hours

Position Summary

The primary responsibilities of the Floor Associate position are to maintain outstanding customer service, uphold our Mission and Core Values, generate sales, merchandise product, and support the store management team. Sales Associates are in charge our customer first philosophy and are essential in delivering the best customer shopping experience possible.

Major Responsibilities

• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards.
• Maintain awareness of all promotions and advertisements.
• Execute the daily operational, day-to-day goals and priorities assigned by store management.
• Assist in the training and development of peers.
• Actively participate in daily huddle meetings.
• Uphold merchandising and store cleanliness standards.
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.
• Responsive of safety issues.
• Conscious of shoplifting activity.
• Aid customers in locating merchandising in store, as well as processing special orders.
• Solicit customers to open an Ace Rewards card.
• Answer customers’ questions and provide information on procedures and policies.

Qualifications

Minimum Requirements

• Education/Training: High School degree or General Education Degree (GED)
• Experience: Sales and customer service experience in a retail environment, establishing relationships and working with customers.
• Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
• A commitment to service excellence and customer satisfaction.
• Solid team player with excellent interpersonal skills.
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi­task.
• Ability and willingness to work flexible hours including evenings, weekends, and holidays.

Physical Requirements

• Must be able to lift, move and handle up to 60 pounds frequently to load and unload customer orders.
• Ability to stand for an extended period of time.

Job responsibilities may change based on the needs of the business.