What are the responsibilities and job description for the Hotel Receptionist position at Country Inn and Suites By Radisson?
Overview
We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a pleasant stay. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage front desk operations, including check-ins and check-outs.
- Handle guest inquiries and provide information about hotel services and local attractions.
- Operate phone systems to manage incoming calls and assist guests with their requests.
- Maintain accurate records of guest bookings and reservations.
- Conduct night audits as required, ensuring all financial transactions are processed accurately.
- Address guest complaints or issues promptly and professionally, ensuring satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
Skills
- Proficient in front desk operations and hotel management systems.
- Strong customer service skills with a focus on guest satisfaction.
- Experience with phone etiquette and handling multi-line phone systems.
- Ability to perform night audits and manage financial transactions accurately.
- Multilingual or bilingual abilities are a plus, enhancing communication with diverse guests.
- Excellent organizational skills with attention to detail in managing reservations and inquiries.
- Previous experience in guest services within the hotel industry is preferred but not required.
Join our team as a Hotel Receptionist, where your contributions will help create memorable experiences for our guests!
Job Type: Part-time
Pay: From $9.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
Schedule:
- Evening shift
Ability to Commute:
- Harlingen, TX 78550 (Required)
Ability to Relocate:
- Harlingen, TX 78550: Relocate before starting work (Required)
Work Location: In person
Salary : $9
