Treasury Management Support - Hillsdale or Jackson

County National Bank (CNB) is an independent, locally-owned, community bank that is successful and growing whose mission is to "sustain its deep commitment to the community and its traditions of excellence in all aspects of banking, and provide outstanding client service and solid financial

We invite you to share in our mission and vision as a community banker, making a difference in your community while experiencing excellent benefits and career opportunities.

CNB is looking for a qualified, motivated, and client- and team-focused individual to join our team as Treasury Management Support.  This position has the ability to work at an office location in Hillsdale or Jackson Counties. 

JOB SUMMARY

Performs client service, such as opening and closing all types of depository accounts and assisting clients with questions concerning the bank’s Treasury Management services. Assists Treasury Management (TM) team with client requests. Recognizes cross-selling and referral opportunities. This is a full-time position with hours scheduled Monday – Friday.

DUTIES

• Opens, maintains, and closes all types of commercial, non-profit, and consumer depository accounts, following CNB’s account procedures and client due diligence processes.
• Orders checks, debit cards and other products as needed to fully service the client’s needs.
• Assists clients with Business Online banking enrollment with Treasury Management services.
• Remains current with the knowledge of the variety of products and services offered by the bank, and consistently cross sells these products and services to the client.
• Makes client calls via telephone or in person.
• Answers Treasury Management phone calls and directs to the appropriate department/person for service.
• Prepares Treasury Management Agreements and Documents as requested by the TM sales team.
• Performs interest rate change verifications on the Premier and IntraFi systems.
• Executes mailings including statements and notice of interest rate changes.
• Achieves and maintains expert knowledge of the products and services offered by Treasury Management.
• Serves as an internal resource to assist retail and commercial partners with questions related to Treasury Management products.
• Monitors Treasury Management inbox and promptly responds to client inquiries in a polished and professional manner.
• Prepares and analyzes reports.
• Tracks required audits and relationship reviews.
• Collaborates with Bank Operations and Information Technology to ensure client requests are fulfilled.
• Performs administrative support duties for the Treasury Team as necessary.
• Maintains and protects confidentiality of client information.
• Maintains regular, on-time attendance.
• Remains current in assigned training and continuing education for designation retention (online, video, in-house emails, telephone seminars, etc.)
• Complies with all regulatory requirements including Bank Secrecy Act and all others specific to their position.
• Performs other various duties as assigned.