What are the responsibilities and job description for the 911 Dispatcher (Emergency Communications Operator I) position at County of Kent?
Job Responsibilities
Are you looking for a career where you are making a positive impact and helping those around you? If you answered yes, then working in dispatch may be the career for you.
Kent County Sheriff's Office dispatch center strives to preserve and protect the safety and security of our residents. We provide courteous and professional dispatching service to thirty-eight police and fire agencies within Kent County.
Kent County is seeking candidates in the challenging, yet rewarding, career of public safety communications. This customer-focused position will answer a variety of police and non-police related inquiries. You will receive top notch on the job training.
The successful candidate will be required to quickly obtain necessary information to determine the nature of the call and to properly respond and determine a probable course of action. Operation of a Computer Aided Dispatch (CAD) system to quickly and accurately receive and transmit information of an emergency nature to an Emergency Communications Operator II is an essential function of this position.
Other duties will include entering warrants, personal protection orders and other legal documents, as well as receiving and transmitting messages in local, state and national networks such as wanted persons, driver's license status and motor vehicle checks.
Please note: the shift for this position may be nights which is a 7p-7a shift or days 7a-7p.
Additionally, candidates must be available to work all shifts, varied hours and holidays, seven days a week and you must live within 24 miles of the Kent County border within 1 year of employment.
Please note: In order to be considered for this position, a keyboarding test must be completed. After submitting your application, please monitor your email for further instructions. If you do not see this email, please check your junk/spam folders. If you have taken the keyboarding test within the past year (from date of application), you will NOT need to take it again.
Minimum Qualifications
High school graduate or equivalent combined with a minimum of one year of work experience in a public service and/or clerical function or other predictor indicating an ability to work under stressful situations in a competent and responsible manner.
Must be able to multi-task; communicate effectively with individuals from widely divergent backgrounds; and assertively control conversations in order to quickly and accurately gather pertinent information and communicate this information professionally and precisely to the proper recipient.
Must be able to speak clearly on radio and phone equipment and have good listening skills.
Must have the ability to learn and communicate life saving procedures such as CPR and poison control.
Must be able to type a minimum of 25 wpm.
Desire bilingual ability.
Additional Information
Don't take our word for it that Kent County is a great place to work and thrive.
Benefit Summary
Fraternal Order of Police
Effective January 1, 2023
Prescription Provider – Capital Rx
20% of total health care premium per month – pretax
Eligible for non-smoking and wellness exam incentives
Medical benefits will become effective first day of the month after hire.
BENEFIT ELECTION FORM MUST BE RETURNED TO
HUMAN RESOURCES WITHIN 4 DAYS OF HIRE.
First paycheck of each month
See contract for subsequent accruals
67% of gross wages
26-week benefit
Eligible after 6 months of service credit
Eligible for one-time S&A Supplement Bank of 48 hours
Paid Time Off
Pay period following 6th month – 40 hours
Pro-rated based on remaining months in the year for employees completing 6 months of service during the year.
May accumulate up to 120 hours.
Unused paid time off in excess of 120 hours will be added to the employee's Retirement Bonus Bank.
Disability Plan
Upon exhaustion of accumulated sick leave, 60% of monthly salary up to $2,500 for work related disability
Holidays
January 1 of each year – 80 hours holiday
Call in Pay
Guaranteed 2 hours paid at time and one-half
Merit Increases
See contract for merit levels
Clothing Allowance
Non-uniformed law enforcement officers will receive up to $1,200 per year, paid quarterly
Employee contribution is 12.55% of pre-tax earnings
Employees who retire will receive pension service credit for their retirement bonus bank. (Hours can only be used for service credit in calculating pension benefit, not to establish retirement eligibility) (Deferred Retirements not eligible)
Based on years of service, employees may be eligible for a medical benefits premium supplement
- The above is a summary of benefits. For specific benefits information consult the collective bargaining agreement and the summary plan descriptions.
Salary : $1,200 - $2,500