What are the responsibilities and job description for the Business Operations Manager position at County of Mono?
JOB
About the roleUnder the administrative direction of the Information Technology Director, the Business Operations Manager supervises and directs the Services Division engaged in providing end user technical support and training on core technology systems and infrastructure involving the design, configuration, installation, and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. Serves as a project leader and provides support, work direction, coordination, mentorship, and scheduling of support staff. Performs other work as assigned.DISTINGUISHING CHARACTERISTICSThis is the full managerial level classification for the Information Technology Specialist series, which provides support for County computers, networks and phone systems. Incumbents are responsible for participating in, planning, assigning, reviewing, and approving the work of subordinates, including providing functional and administrative supervision over assigned staff. Incumbents use advanced technical and leadership skills to provide a variety of support services and lead implementations of complex systems and technologies within an ever-changing landscape of customer needs, to ensure security, and prevent single point of failure. The position works closely with the department fiscal staff to develop and manage the department budget and the Tech Refresh Internal Service Fund. Excellent verbal communication and presentation skills are requisite, as is the ability to plan, effectively manage time, and organize a team around projects. Errors in judgement can jeopardize projects significantly in terms of lost dollars, time, and image, as well as potential legal exposure as result of compliance or data loss. The Business Operations Manager is distinguished from the next higher class of Information Technology Director in that the latter is responsible for the overall development and successful implementation of the policies, goals, and mission of the Information Technology Department and satisfying the information technology requirements and needs of the entire County.CLASSIFICATIONS SUPERVISED: Provides supervision, direction, scheduling, and training for the IT Specialist Series.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include but are not limited to the following: Provides expert level technical support on hardware and software used by agency personnel. Ensures expert level technical support on hardware and software is provided to agency staff. Resolves highly complex system errors and issues, which involve advanced knowledge of operating Plans, determines requirements, tests, participates in the design and implementation of complex computer systems. Ensures security compliance with agency policies, contracts, and partnerships, in a manner that reflects industry standards. Is responsible for documentation and ensuring accuracy and completeness for agency technology systems. Leads efforts in problem analysis and recommending corrective action to those problems as necessary. Provides mentorship and guidance for other IT Specialist staff with functional supervision duties. Provides functional and administrative supervision over assigned staff including priorities. Leads Business Analysis efforts with customers and ensures customer success of implemented systems. Serves as a project manager, coordinating administrator work and end-user support needs to ensure the overall lifecycle of technology implementation efforts. Maintains accurate records and develops documentation for County technology systems. Oversee the development and evaluation of Countywide Standards, procedures, policies and documentation in conjunction with the IT Director. Assists with department budget development, management, and monitoring Leads the Tech Refresh Internal Service Fund development, management, and monitoring Attend trainings, seminars and user conferences to inform agency recommendations and practices. Performs other related duties as assigned.
SUPPLEMENTAL INFORMATION
For an application to be considered complete, applicants must complete and submit a signed original official County Job Application, and copies of appropriate licenses/certification if appropriate. Failure to do so will be the cause for disqualification from the selection process. Resumes are not accepted in lieu of fully completing and submitting the County Job Application and responses to the supplemental questionnaire. Interviews and a written exam will be scheduled with the applicants successfully meeting the above.This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Not all duties are necessarily performed by each incumbent. Additionally, incumbents will be required to follow instructions and to perform other job-related duties as may be required.
About the roleUnder the administrative direction of the Information Technology Director, the Business Operations Manager supervises and directs the Services Division engaged in providing end user technical support and training on core technology systems and infrastructure involving the design, configuration, installation, and troubleshooting of desktop and laptop hardware, software, operating systems, printers and peripherals, networks and network-attached devices. Serves as a project leader and provides support, work direction, coordination, mentorship, and scheduling of support staff. Performs other work as assigned.DISTINGUISHING CHARACTERISTICSThis is the full managerial level classification for the Information Technology Specialist series, which provides support for County computers, networks and phone systems. Incumbents are responsible for participating in, planning, assigning, reviewing, and approving the work of subordinates, including providing functional and administrative supervision over assigned staff. Incumbents use advanced technical and leadership skills to provide a variety of support services and lead implementations of complex systems and technologies within an ever-changing landscape of customer needs, to ensure security, and prevent single point of failure. The position works closely with the department fiscal staff to develop and manage the department budget and the Tech Refresh Internal Service Fund. Excellent verbal communication and presentation skills are requisite, as is the ability to plan, effectively manage time, and organize a team around projects. Errors in judgement can jeopardize projects significantly in terms of lost dollars, time, and image, as well as potential legal exposure as result of compliance or data loss. The Business Operations Manager is distinguished from the next higher class of Information Technology Director in that the latter is responsible for the overall development and successful implementation of the policies, goals, and mission of the Information Technology Department and satisfying the information technology requirements and needs of the entire County.CLASSIFICATIONS SUPERVISED: Provides supervision, direction, scheduling, and training for the IT Specialist Series.
EXAMPLE OF DUTIES
ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include but are not limited to the following: Provides expert level technical support on hardware and software used by agency personnel. Ensures expert level technical support on hardware and software is provided to agency staff. Resolves highly complex system errors and issues, which involve advanced knowledge of operating Plans, determines requirements, tests, participates in the design and implementation of complex computer systems. Ensures security compliance with agency policies, contracts, and partnerships, in a manner that reflects industry standards. Is responsible for documentation and ensuring accuracy and completeness for agency technology systems. Leads efforts in problem analysis and recommending corrective action to those problems as necessary. Provides mentorship and guidance for other IT Specialist staff with functional supervision duties. Provides functional and administrative supervision over assigned staff including priorities. Leads Business Analysis efforts with customers and ensures customer success of implemented systems. Serves as a project manager, coordinating administrator work and end-user support needs to ensure the overall lifecycle of technology implementation efforts. Maintains accurate records and develops documentation for County technology systems. Oversee the development and evaluation of Countywide Standards, procedures, policies and documentation in conjunction with the IT Director. Assists with department budget development, management, and monitoring Leads the Tech Refresh Internal Service Fund development, management, and monitoring Attend trainings, seminars and user conferences to inform agency recommendations and practices. Performs other related duties as assigned.
SUPPLEMENTAL INFORMATION
For an application to be considered complete, applicants must complete and submit a signed original official County Job Application, and copies of appropriate licenses/certification if appropriate. Failure to do so will be the cause for disqualification from the selection process. Resumes are not accepted in lieu of fully completing and submitting the County Job Application and responses to the supplemental questionnaire. Interviews and a written exam will be scheduled with the applicants successfully meeting the above.This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Not all duties are necessarily performed by each incumbent. Additionally, incumbents will be required to follow instructions and to perform other job-related duties as may be required.
