Mobile Health Services Assistant - Spanish Speaking Preferred -Limited Term (Open)

San Mateo County Health is seeking a well-qualified individual for the position of Mobile Health Services Assistant - Spanish Speaking Preferred-Limited Term. As a Mobile Health Services Assistant, you will drive and maintain mobile health vehicles, conduct initial intake/assessments at the scheduled stops, interview patients to obtain necessary information for registration and perform other duties related to patient assistance and supportive services. You will be joining a team of dedicated healthcare professionals, including physicians, nurses and medical assistants. You will have an opportunity to work closely with the community and provide valuable services to our patients. 

There is currently one limited term vacancy in the Public Health, Policy and Planning Division, both Mobile Clinics and Edison Clinic. This position is stationed in San Mateo, CA, but will regularly drive mobile health vehicles throughout the County. Clinics are run out of either the Edison stationary clinic, a mobile coach or sprinter van, complete with medical formularies. The 42-foot mobile health coach requires a Class B license to operate. Clinic hours range from 8 a.m. – 4:30 p.m. or from 11 a.m. – 7:30 p.m. with alternative work schedule flexibility needed, though on a consistent basis. 

Duties include, but are not limited to, the following:  

• Drive a mobile health van to locations according to established schedule.
• Conduct initial intake/assessment, including at scheduled location stops.
• Interview patients to obtain necessary information for registration and billing as required; review personal, financial and insurance details with patients; explain available coverage plans and calculate treatment costs under selected plan.
• Register patients for appropriate health services.
• Provide assistance and supporting services to patients and clients.
• Maintain records of all services provided on the mobile health van.
• Input patient admitting, registration and/or billing information into system following specific guidelines and instructions; retrieve data and prepare a variety of reports related to patient census and/or patient insurance and financial status.
• Verify insurance program eligibility for emergency and hospital admissions.
• Classify data on hospital and clinic documents and assign appropriate codes.
• Respond to patient inquiries regarding County health care services, clinic policies and procedures; advise patients of services available, billing procedures, regulations and other related information.
• Operate standard office equipment, including a personal or on-line computer.
• Perform routine safety checks; identify needed vehicle maintenance and arrange for its completion.
• Secure mobile van in established parking area at the end of the day.
• Perform related duties as assigned.

Ideal candidate will possess: 

• A valid class "B" California driver's license and prior experience operating and maintaining a large vehicle preferred.
• Ability to operate a 42-foot vehicle.
• Good driving record, free of moving violations.
• Possession of current CPR (Basic Life Support).
• A minimum of one year of office support experience, which involved direct patient contact in a community outreach or clinical setting.
• Knowledge of vehicle maintenance both routine and preventative.
• Good communication skills, including exceptional customer service skills and the ability to work effectively in a close-contact, team environment.
• A positive, "can do" attitude.
• Exceptional organizational skills.
• Experience working in a team environment.
• Ability to speak, read and write fluently in Spanish is preferred.

This is a limited term, at-will position.  Limited Term Employees are assigned to assignments not to exceed three years. They receive medical and dental benefits, similar to regular employees, and a defined contribution retirement plan.  

Information for current County employees: Current and regular San Mateo County Employees who are interested in this assignment must submit application materials and compete in the selection process. If you are successful in the selection process and are being considered for the assignment, HR will work directly with you and/or your department for options. Please note that there is no guarantee that you will be allowed by your department to rotate into this assignment nor are your departments obligated to allow you to take on this assignment. The salary range for this position is "as is" and non-negotiable. 

Knowledge of:

• Traffic laws, ordinances and regulations governing safe operation of County-owned motor vehicles.
• Policies and procedures related to medical patient services, insurance and billing area to which assigned.
• Medical terminology as related to office support work.
• Office practices and procedures, including filing, reception and the operation of standard office equipment.
• Basic business data processing principles and the use of word processing or computing equipment.
• Business arithmetic.
• Basic record-keeping principles and practices.

Skill/Ability to:

• Operate the mobile clinic vehicle in a safe, professional and courteous manner.
• Perform accurate and detailed patient services clerical work.
• Prioritize work and coordinate several activities.
• Operate standard office equipment, including a word processor and computer terminal.
• Use initiative and sound independent judgment within established guidelines.
• Work effectively with difficult people, including very sick or uncooperative patients.
• Organize and maintain accurate files and records.
• Make accurate arithmetic calculations.
• Establish and maintain effective working relationships with those contacted in the course of the
• Understand and carry out oral and written instructions.

Education and Experience: 

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is one year of office support experience, which involved direct patient contact in a community outreach or clinical setting. 

Licensure/Certification:

Position requires possession of a class C California driver license or equivalent. Position designated to operate mobile van clinics or community outreach vehicles requires possession of a class B California driver license or equivalent.   

If you are interested in being considered for this limited term position the following items must be submitted via e-mail:

• Cover letter with responses to Supplemental Questions (maximum of 2 pages)
• Resume

Supplemental Questions:

• Position requires a valid California Class "B" (Commercial) driver license. Provide your license number, type and expiration date. 
• This position requires the ability to operate and maintain a 42-foot mobile clinic. Describe your experience driving/operating and maintaining large vehicles. Be sure to include the size of the vehicle(s). Be specific.
• Describe your healthcare administrative support experience involving direct patient contact in a community outreach or clinical setting. Include the duties you performed and the types of clients/patients you served. Be specific.
• Provide one specific work-related example that best demonstrates your ability to work successfully in a team-oriented environment. Be specific.
• Are you fluent in both English and Spanish? (Bilingual skills are preferred, but not required.)

Please include the words "Mobile Health Services Assistant - Spanish Speaking Preferred – Limited Term Position" in the subject line of email submission. All submitted materials must be in a Word or PDF format.  Please submit the above listed materials via email to:  

Anessa Farber, Public Health Clinics Manager, Edison Clinics, Mobile Clinics 

afarber@smcgov.org   

Application materials will be reviewed as they are received, and well-qualified candidates will be contacted for an interview. Apply immediately. Application materials will be accepted until position is filled. This posting is open on a continuous basis and selection may be made at any time within the process. NOTE: Application materials are only accepted via e-mail. Materials sent via regular mail and/or fax will not be accepted. Submittals that do not include all required elements (cover letter with responses to supplemental questions and a resume) will not be considered.

About the County

San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. 

The County of San Mateo, as an employer, is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at all levels.

Salary : $5,576 - $6,968