Sales Associate

Primary Duties & Responsibilities

• Completion of sales training and mastering the necessary skills to become a Sales Associate (minimum of six weeks training required).
• Ensure high levels of customer satisfaction through excellent sales service.
• Assess customer's needs and provide assistance and information on home features and benefits that will ‘fit’ those needs and desires.
• Master Cove Sales Experience by learning the process and following the experience checklist.
• Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis.
• “Go the extra mile” to drive sales.
• Team up with co-workers to ensure exceptional customer service.
• Facilitate weekly and monthly open houses and provide an open house recap to the Sales Manager.
• Cross-sell Cove Communities.
• Input, call, track, manage and follow up on all leads and customers. Maintain CRM system assigned customers daily as needed; SalesForce.
• Inspect the community, model homes, homes for sale, and promotional signage to ensure a retail-ready environment.
• Maintain a professional sales office and ensure that models and home inventory are open and ready during business hours.
• Engage all potential residents/customers immediately upon entering the sales office. Serve as back-up to other members of the sales team as needed.
• List new homes, and Cove owned homes and maintain the website daily by adding new listings.

Required Skills/Abilities

• Trustworthy – reliable and do what you say you’re going to do.
• Responsible – accountability and willing to dig into the root of any issue.
• Organized – be able to maintain files, listings and all sales paperwork in an orderly fashion
• Detailed – pays attention to detail
• Proactive – ability to initiate activities that need to be done without needing prompting
• Team Player – be willing to do what ever it takes to make the sales department successful
• Empathetic – must have a deep desire to understand the concerns that a prospect might be facing and find an ideal solution to best meet their needs and wants.
• Intentional listening – listen with purpose, listen to understand.
• Passionate – love closing the deal and making a difference in the lives of others.
• Focused – driven and self-motivated.
• Basic understanding of sales principles and customer service practices.
• Dedicated to delivering exceptional customer service.
• Ability to perform under pressure and address complaints promptly.
• Ability to accurately process and complete sales contracts and closing paperwork.
• Must understand and be open to learning about selling in a land-lease community.
• Excellent communication skills; friendly, approachable and can build great relationships with customers.
• Excellent phone etiquette.
• Ability to work in a fast pass office and adapt to change.

Education and Experience

• A high school diploma or general education degree (GED) required
• Real Estate License preferred
• 1 year of sales or hospitality experience preferred
• Home sales experience is a plus
• Knowledge of local markets, competition, Real Estate laws/rules, public opinion, local and national trends, and governmental regulations related to home buying
• Working knowledge of Salesforce or comparable CRM
• Track record of over-achieving sales quota

Living Our Core Values
Our Core Values are a way of life, not just empty promises. We’re searching for team members who:

• Love what they do to make our guests’ dreams come true and show it through delivering service excellence authentically.
• Continually raise the bar by investing in their personal development and looking for innovative ways to exceed our guests’ expectations.
• Make every moment count, so our Team Members look forward to coming to work every day, and our guests look forward to creating new memories on their return visits.
• Consistently do the right thing for our Team Members and guests by keeping promises, delivering on commitments and building trust along the way.
• Demonstrate kindness by following the ‘Golden Rule’, ensuring that Team Members and guests have a voice and feel valued.

Cove Communities is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. Cove is committed to providing employees with a work environment free of discrimination and harassment.

Job Type: Full-time

Hourly Commission

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance