Position: VoIP Technician Job Type: Full Time/PermanentLocation: Grand Rapids, MI area (partially remote)A leading provider of IT Services in the Grand Rapids, MI area is seeking a full-time, permanent VoIP Technician to join their growing team. Here are a few reasons why you should apply:

• Opportunity to work partially remote!
• Continuous investment in peer-to-peer mentoring, training, and certifications for employees.
• Collaborative, team-oriented environment working together to achieve the goals of the organization.
• Great opportunity to expand on current IT knowledge and gain experience with a wide variety of hardware, software, and technology.

Job Description of the VoIP Technician:

In this role, you'll be providing technical support to clients for their VoIP products. You'll be involved in monitoring and supporting existing systems. You'll also participate in design, configuration, networking and installation of VoIP solutions.

Preferred Experience for the VoIP Technician:

• Experience with VoIP and telecommunications systems.
• Exposure to VoIP systems such as Mitel, RingCentral, UCaaS Cloud Voice, etc.
• Foundational networking knowledge with routing, switching, VLANs.
• Strong customer service and communication skills.

Bonus Experience for the VoIP Technician:

• Certifications in Mitel MiVoice Business, Mitel MiVoice Connect, RingCentral, Zoom, Cisco, ShoreTel, etc.

Benefits: Medical/Dental/Vision Insurance, Retirement Plan w/ 3% match, PTO, Growth Opportunities, Paid Training, etc.

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