Dispatcher

Job Title: Field Operations - Dispatcher

Job Purpose Summary: Schedule and dispatch flaggers, traffic control crews, and equipment to appropriate locations to meet the needs of clients and contractors, accommodate special requests and/or needs, and maintain daily work schedules.

Responsibilities:

· Schedule flaggers and traffic control crews to meet the needs of clients and contractors to fulfill contractual obligations.

· Adapt and Incorporate safety culture.

· Research and relay onsite information to management team.

· Utilize proficiently and prepare and maintain daily work schedules in CROSS.

· Confer with clients, contractors, and foreman and/or site supervisors to address questions, problems, and requests for additional personnel or equipment.

· Communicate as a liaison with foreman, site supervisors, inspectors and other clients and contractors concerning current and anticipated workforce needs.

· Any and all other duties assigned by supervisor.

Skills:

· Above average organization skills. Must be able to multi-task and prioritize.

· Must be able to maintain professionalism no matter the stress level of the situation.

· Customer Service- responds promptly to client and contractor needs; respond to requests for service and assistance from internal and external sources; meet commitments.

· Oral Communication- speaks clearly in positive and negative situations; respond well to questions; participate in meetings.

· Strong managerial abilities.

· Computer Skills- average knowledge of Microsoft Word, Excel, e-mail, and internet. The ability to learn new computer programs and software.

Qualifications:

· 3 years of scheduling or dispatching.

· Basic language and mathematical skills.

· Reasoning ability.

Confidentiality:

· The position requires a high level of confidentiality. Issues, concerns or general business should not be discussed with other departments or outside the company.

Physical Demands:

· While performing the duties of the job, the employee is regularly required to stand, walk and sit; use hands to finger, handle, or feel; reach with hands and arms; talk, hear, taste or smell. The employee is frequently required to stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 50lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

· While performing the duty of this job, the employee will be working in a typical office environment. There may be instances or situations requiring job site visits outside of the office. This may involve exposure to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat and risk of electrical shock

· Hours and schedule may vary, including occasional evening, weekends and holidays.

This is a general overview of the essential duties of the position. The Company may assign reasonably related additional duties to individual employees consistent with policy and collective bargaining agreements.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekends as needed

Work Location: In person