Account Manager MSP (RPO)

Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization’s overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the ‘Top Places to Work’ by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction.

Basic Purpose

The Account Manager is responsible for daily management of maintaining and increasing maximum productivity for all aligned MSP account(s), which includes operations to ensure efficient position management. The Account Manager is responsible for developing and maintaining optimal rapport with client contacts through utilization of a self-directed functional team concept, which includes but is not limited to management of positions, candidate submission, confirmation, issue resolution while ensuring that excellent customer service is provided.

The Account Manager will be responsible for expansion of new business opportunities for Search business lines (RPO, Contingent & HireUp) and management of short term and long-term assignments.

Essential Functions

• Delivers short-term and long-term sales, revenue, and account-level profitability to ensure that all objectives are attained.
• Effective position management, including the use of client 3 rd party systems and CCH technologies. Ensuring that position management practices produce accurate performance metrics data i.e.: fill rates, time to fill, renewal rates.
• Maintain accurate candidate records and ensure applicant tracking & VMS systems are accurate.
• Conduct order management discussions with client Hire Managers to ensure accurate and complete order intake.
• Understand the needs of the facility and match appropriate candidates to their open positions.
• Distribute open positions to appropriate supplier partners for MSP facilities as needed.
• Review ALL applications thoroughly to assure quality and compliance with internal or contract standards. Maintain MSP Service Level Agreement standards
• Partner with Business Development partners to deliver sales presentations.
• Other duties as assigned, with or without accommodation.
  
  

Must have the ability to perform the essential functions of the job with or without reasonable accommodation

Qualifications

• Minimum 2 years’ Account Management experience in healthcare staffing and understanding of MSP technology.
• Knowledge of the healthcare staffing industry and a proven track record of working with multi-disciplinary teams to provide exceptional customer service.
• Solid sales acumen and strong customer service skills.
  
  

Education: High School Diploma or equivalent required. Bachelor’s degree preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.

Benefits

Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.

Cross Country is an EEO employer - M/F/Veteran/Disability.

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