What are the responsibilities and job description for the CR Check Representative (Bilingual English/Spanish) position at CrossCheck, Inc.?
Job Details
Job Location: Optio Solutions LLC Corporate - Petaluma, CA
Position Type: Full Time
Salary Range: $20.00 - $20.00 Base Commission/month
Description
Hiring Immediately! Optio Solutions is seeking bilingual (English/Spanish) Collection Representatives to work in our Petaluma, CA office. We are currently accepting applicants and conducting interviews. Earnings potential of $41,600.00 - $60,000 annually (includes hourly rate and bonus opportunity).
The ideal candidate will have phone experience, good organization, communication skills and general computer knowledge. We provide ongoing training to ensure our Representatives have the tools for success. Previous collections, customer service and sales experience are welcome but not required. Bilingual proficiency in both English/Spanish is required.
Job Duties
- Make and receive phone calls in accordance with FDCPA guidelines, various regulatory agencies and state and local laws
- Negotiate and solicit payment arrangements
- Achieve daily/weekly/monthly goals as determined by Management
- Achieve established phone call requirements and established collection forecasts
- Ability to establish and maintain positive working relationships with other employees
- Ability to work effectively under departmental pressure/stress situations
- Performs other similar or associated duties as necessary to accomplish job objectives in an effective manner as assigned by Management or as responsibilities necessitate
Qualifications
Skills and Abilities
- Basic math skills (add, subtract, multiply, divide)
- Basic computer skills
- Solid verbal communication and negotiating skills
- Ability to apply common sense understanding to carry out instructions
- Ability to work in a fast paced environment, under pressure with strict deadlines
- Ability to cope and communicate professionally when dealing with stressful situations
- Maintain confidentiality as outlined in the company’s Confidentiality Agreement
- Work well independently and as part of a team
Optio Solutions, LLC. is a company focused on improving the ROI of clients and protecting their brands via extensive financial services experience, advanced technology, certified data security, legal compliance and professionally designated staff. Optio is a member of ACA International and the California Association of Collectors. The agency has offices in Petaluma, Calif. and Fargo, N.D.
Optio Solutions, LLC. offers Medical, Dental, Vision, Life and AD&D benefits as well as 401(k) with company match. Paid time off includes Holidays, Sick, Vacation and Birthday. Optio Solutions, LLC. offers team-oriented departments and a diverse group of friendly, motivated people. We enjoy a business-casual workplace, contests, events, and more! EOE
Salary : $41,600 - $60,000
