Branch Operations Manager

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview

The Branch Operations Manager will provide essential administration and operations support for the region assigned. This role will serve as the primary point-of-contact for customer service and interdepartmental inquiries within the branch. The Branch Operations Manager will assist senior management in all areas throughout the branch. In this capacity, this role will prepare and reconcile management reports, maintain employee time sheets, vacation schedules, and perform other administrative functions as needed.

Job Responsibilities

• Oversee and manage the branch operations, including compliance with established policies and procedures.
• Assist with compliance and licensing requirements, for both loan originators and branch.
• Manage both external and internal resources that support the business.
• Define, develop, and manage the end-to-end office processes and systems.
• Provide communications to vendors via various channels.
• Assist employees and management with new hire onboarding, payroll, time off requests, and terminations.
• Coordinate with corporate and external vendors to set up IT workstations, phones, and any outside repairs needed.
• Maintain recruiting levels and meet and/or exceed expectations.
• Establish and manage target accounts to meet operational goals and growth objectives.
• Establish and maintain recruiting relationships to ensure retention.
• Provide high quality service to all customers internally and externally.
• Audit current procedures to monitor efficiency of the office.
• Adhere to operating budget guidelines regarding all revenue and expenses to ensure profitability.
• Attend all branch/team meetings.
  
  

Qualifications And Skills

• Experience within Financial Services, preferable in the Mortgage industry.
• Minimum 7-10 years’ experience in an administrative or office management capacity in the mortgage industry, highly preferred.
• Basic Marketing and Lead management knowledge.
• Basic HR knowledge (screening resumes, setting up interviews, assist in onboarding).
• Proficient in Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint).
• Excellent communication skills.
• Basic accounting and mathematical skills.
• Experience with office equipment (copiers / faxes / etc.).
• Excellent prioritization and time management skills.
  
  

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Pay Range

• $100,000.00-130,000.00
• The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
  
  

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.