Housekeeping Inspector (FT Year Round)

Job Summary
This position will be responsible for inspecting the work of housekeepers prior to guest check-ins, conducting inventories, and assisting the housekeeping department with any additional projects for the betterment of the property.

Job Duties and Responsibilities

• Must be an ambassador of their resources and committed to the cleanliness of the property.
• Must ensure that all details of the guest rooms are held to 4 Diamond standards including but not limited to linen, towels, carpet, tile, walls, glass, appliances, and furnishings.
• Must be able to work in a high pace environment without compromising attention to detail.
• Must be able to effectively and efficiently coordinate daily housekeeping responsibilities.
• Must have ability to work with housekeepers and effectively communicate the need for training opportunities to improve quality.
• Must be able to interact with all resort staff members to insure channels of communication are maintained between departments.
• Maintain grooming appearance and uniform as specified by department and company standards.
• Must be able to walk/stand for extended periods of time.
• Must show desire to constantly improve department and resort in general.
• Must be punctual and have excellent attendance.
• Must offer impeccable guest service.
• Must be able to assist guests with any challenges to create a positive and memorable experience.
• Must be knowledgeable of all in house events and resort activities so that the housekeeping department can be informed and prepared.
• Act as a leader and role model for all Crystal Mountain Resort & Spa staff.
• Report all safety hazards and suspicious activity to office/dispatch.
• Know and understand all safety procedures and expectations as well as know their role in any emergency events.
• Adhere to strict department and resort attendance policies.
• Attend all required meetings.

Job Specifications

Competencies:

• Minimum 2 years of prior housekeeping experience strongly preferred.
• Knowledge in property management system SMS is desirable.
• Technical proficiency in Microsoft Word, Excel, and Outlook is preferred to assist in the office if necessary.
• The ability to work well with a team as well as work individually without constant supervision.
• Ability to multi-task in a very high paced environment.
• Ability to read, speak, understand, and write clearly to document inspections.
• Must be flexible with changes in work environment.
• Ability to work a flexible schedule as well as weekends and holidays.
• Ability to remain calm and professional at all times.
• Ability to work under varying weather conditions.
• Ability to make quick decisions and possess good judgment.

Education:

• High school diploma, GED, or equivalent work experience required.
• 2 years in the hospitality industry/ housekeeping field preferred.

Physical & Other Requirements:

• Must be able to bend, squat, climb, lift up to 30 lbs, push and pull.
• Ability to walk for the duration of one’s work shift, up to 8 hours in a row.
• Insurable and safe driving record.
• A Criminal Background Check is required for this position.
• Non-smoking candidates preferred.

Crystal Mountain is an equal opportunity employer that is committed to diversity and inclusion in the workplace. 2020 Bronze Level Veteran Friendly Employer.

Established in 1956, Crystal Mountain is a family-owned, four-season resort destination located 28 miles southwest of Traverse City and a short drive from Sleeping Bear Dunes National Lakeshore. The resort features lodging, dining, downhill and cross-country skiing, two championship golf courses, shopping, award-winning Crystal Spa, Michigan's only alpine slide, the Park at Water's Edge, Michigan Legacy Art Park, weddings and a conference center. Visit www.CrystalMountain.com.